Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

Airlines 256

Airlines Crisis Privacy Case Study 256

Shift Communications

JANUARY 22, 2018

In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. Many financial crises, such as incorrect reporting of financial results, stem from failures of intent.

Crisis Communications 98

Crisis Communications Crisis Reputation Communications 98

Sword and the Script

APRIL 15, 2017

They hired an actor to play the role of a fictitious airline CEO apologizing for a network glitch canceling 140 flights. On the flip side, businesses, “that take responsibility for their missed earnings stabilize and eventually see an uptick in financial performance.”. The researcher then tested these findings with a simulation.

Corporate 79

Corporate Airlines How To Crisis 79

Reputation Us

MAY 12, 2020

But when it comes to crisis communications and reputation management, I believe they can learn plenty from previous crises to navigate us through this pandemic. A “future crisis” team anticipates the fallout of the crisis for the credit union, employees and members. The aftershocks may have the biggest damage.

Crisis 78

Crisis Financial Banking Crisis Management 78

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Prohibition

MAY 15, 2020

This was followed with a rather disappointing remark from the airline s chief executive who admitted: ‘social distancing on flights just isn’t realistic.’ . — Kelly Bonner (@KellyBonner) May 4, 2020. This caused real backlash from customers and naturally made their way onto social media.

Crisis 71

Crisis Government Social Media Reputation 71

Prohibition

MAY 15, 2020

This was followed with a rather disappointing remark from the airline s chief executive who admitted: ‘social distancing on flights just isn’t realistic.’ . — Kelly Bonner (@KellyBonner) May 4, 2020. This caused real backlash from customers and naturally made their way onto social media.

Crisis 62

Crisis Government Social Media Reputation 62