COVID 19 and Crisis Communications

Solo PR Pro

All good PR pros know you can be both reassuring and completely honest in a crisis- and in fact, the latter plays an important role in the former.” – Kellye Crane, Crane Communications. It’s full-on Crisis Communications mode for those of us who specialize in such things.

What’s working for financial comms during COVID-19

PR Daily

This public health crisis is also threatening markets and investment portfolios. Here is what is working for communicators looking to calm anxieties. Among them are messages from investment firms and financial advisors seeking to assure recipients that things are under control.

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When Designing Controls Around Your Crisis Communications, Don’t Do This!

Melissa Agnes

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis Communication: Balancing Consistency with Delivery. *

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

5 PR tips from Queen Elizabeth’s regal crisis communications plan

Agility PR Solutions

In case you haven’t heard, Prince Harry and Meghan Markle have stepped down as senior royals, hope to become financially independent, and will be spending lots more time in Canada. The post 5 PR tips from Queen Elizabeth’s regal crisis communications plan appeared first on Agility PR Solutions. Public Relations crisisI’m glued to my TV following all things Sussex.

3 crisis communications lessons from Southwest’s intrepid pilot

PR Daily

Communicators can learn a thing or two from airline pilots. Navy fighter pilot who safely landed a Boeing 737 in Philadelphia after a mid-air explosion took out one of its engines—also gave a master class in crisis communications at 190 mph.

#measurePR Recap (April 2017): Measuring Financial Communications

Waxing UnLyrical

The April #measurePR chat fell the Thursday before Tax Day, so Shonali invited some of PR’s best financial communications pros with measurement advice for everyone—from those just starting out to seasoned pros. ” In times of crisis, this is more important than ever…and fin.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul.

Apple’s Huge Security Breach and Lack of Proper Crisis Communications

Melissa Agnes

Apple is in the process of fixing what The Globe and Mail has called a “gaping hole” within their security software, “which gave spies and hackers the ability to grab e-mail, financial information and other sensitive data.” This is a major potential crisis for Apple.

Walmart KOs violent-video displays but keeps guns, Uber spins bad financials, and blackface at Belgium’s Africa Museum draws ire

PR Daily

RELATED: Join us for our Leadership and Executive Communications Conference ]. billion during this year’s second quarter—which, besides Kraft Heinz, General Electric and Newell Brands—is more than the remaining S&P 500 companies lost within their entire 2018 financial year reporting.

2014: Year of the data breach

Reputation Us

Communication is crucial throughout any crisis – including data breaches. Data breaches were an unfortunate theme of 2014. Target, Home Depot and a dozen other companies are just a drop in the bucket, all of whom are likely looking forward to putting this year in the rearview mirror.

Welcome Kevin Gaboury: LTPR’s New Intern

Reputation Us

Kevin will support us with our public relations efforts as he finishes up his master’s degree in strategic communication at the University of Oregon School of Journalism and Communication. […]. It’s the New Year and that can only mean one thing: A new intern!

How COVID-19 has taught comms pros to lean into their strengths

PR Daily

The top communicator for FIS shares how her team has adapted during the current crisis and offers lessons for others. I never thought coordinating communication with the Indian government would be at the top of our daily agenda—but so it was for several days in late March.

What future PR pros want brands to know about DE&I

PR Daily

A recent graduate of the Klein College of Media and Communication at Temple University, she aims to earn a graduate certificate in strategic communication and cross-cultural leadership at Temple beginning this fall.

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3 steps for protecting your organization from a crisis

PR Daily

It might feel like tired advice to exhort brand managers to prepare for a PR nightmare, but with so many communicators getting it wrong, it’s time to take another look at the basics. Both Volkswagen and Enron have been on the receiving end of a public relations crisis.

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How to lead clients beyond COVID-19 without denying its impact

PR Daily

Communicators and PR pros must be ready to offer solutions that help clients reframe expectations for the future. Now as we begin our “new now,” PR pros are charged with the challenge of advising clients on what their forward-focused communications should look like.

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3 principles for messaging during COVID-19

PR Daily

Here are some tips—some of which countermand some classic tenets of crisis management. As the global outbreak of coronavirus continues to evolve, companies of all shapes and sizes face a crisis unlike any they have faced before. Do not over-communicate.

Edelman report: How stances on race are impacting trust

PR Daily

According to the latest refresh of Edelman’s industry leading work around trust, consumers have never followed brand statements this closely—and missteps have a financial cost. COVID-19 Crisis Communications Employee Engagement Executive Communication Leadership Communications Storytelling

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PR and social media set for continued growth

Stuart Bruce

Yesterday, the Financial Times published the fifth FTSE350 Boardroom Bellwether survey which revealed that almost half the boards of the UK’s largest public companies have not discussed their social media strategies in the past 12 months.

How G&S Business Communications is embracing a moment of change

PR Daily

This is a moment of intense disruption for the business community and communications pros serve as strategic advisors for the new moment. One of the keys for responding to the COVID-19 crisis has been the ability to adapt quickly to new realities as the situation evolves.

Crucial workplace wellness trends

PR Daily

If you’re not mindful of—and actively investing in—workers’ mental, physical and financial well-being, good luck sustaining a healthy business in the days ahead. Even before COVID-19 turned our world upside-down, workplace stress, anxiety and burnout were all approaching crisis levels.

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Creating an internal task force around return to the workplace

PR Daily

A look at how communicators are navigating this complex issue. As organizations plan, communications must have a seat at the table, says Christy Ingle, vice president of corporate communications at CBRE , an international real estate and investment firm.

8 rules for better communications during COVID-19

PR Daily

I’ve been around long enough to have experienced previous upheavals like Y2K, 9/11, the “Dot Com” bubble and the 2008 global financial crisis. As the crisis unfolds, many reporters are being reassigned from their regular beats.

5 sensible ways to help clients during the coronavirus crisis

PR Daily

We m5ght be dealing with confinement or anxiety but it’s our job to help clients and their audiences through get this crisis as calmly as possible. When we tackle crisis situations, we usually have the advantage of objectivity. My public relations firm specializes in financial services.

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Offense or defense in the current crisis? Both, advises Stagwell’s Ray Day

PR Daily

The agency head urges all communicators to have one eye on the future as you manage the day-to-day crisis if you want staying power long past the current pandemic. As the chief communications officer at Ford during the 2008 financial crisis and a leader on the frontline during the Sept.

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Addressing media inquiries when an employee has coronavirus

PR Daily

They want to be communicated with on a frequent basis so that they know what’s going on at all times, whether the news is good or bad. See what you can personally do to help them or their families during this time of crisis.

How offering historical context helps in a crisis

PR Daily

Your crisis communications should be able to lean on your past record. Context proves an organization’s resilience, its ability to navigate rough seas and manage through a crisis. In short, there was a crisis of faith.

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How short-term and long-term crisis responses require different mindsets

PR Daily

Modern crisis management and mitigation have become exceedingly complex. When I started in this business in 2000, after practicing law for nine years, crisis was purely reactive,” says Harlan Loeb, chair for crisis and reputation risk advisory services at Edelman.

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5 tips for building strong social media communities during difficult times

PR Daily

Just as you might be setting up separate channels in Slack to better communicate with coworkers during this period, or hosting chats among different groups of friends on apps like Houseparty, now’s a great time to foster community among your audience with more specialized channels.

9 tips to protect your reputation during COVID-19

PR Daily

What can businesses and communicators due to safeguard carefully developed reputations and digital presences? Here are some tips for the current crisis. A slew of negative reviews questioning your operations and handling of this crisis may threaten your online reputation.

Amid tumultuous times, roundtable lets participants share expertise

PR Daily

COVID-19, race relations, financial crises—it’s more necessary than ever that organizations address these crucial issues. A new roundtable allows communicators to trade tactics and best practices. August 25: Business fluency, internal communications, crisis and change management.

How brand managers can build lasting relationships during COVID-19

PR Daily

The true value of PR might be its ability to respond fittingly during a global crisis. Going dark is also a bad strategy; the data show over and over again that once a brand falls out of the public eye in a crisis, it struggles to regain market share once the panic has subsided.

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How stances on racial justice are affecting trust

PR Daily

According to the latest refresh of Edelman’s industry leading research around trust, consumers have never followed brand statements this closely—and missteps have a financial cost. According to Edelman’s Trust Barometer, the risks of staying silent have never been higher. The U.S.

Amid unrest, CEOs and brands denounce racism in Floyd killing

PR Daily

” Citigroup turned to Chief Financial Officer Mark Mason to express its indignation over the killing of Floyd. Organizations offer anguished responses to the killing of a black man in Minneapolis while remaining silent on the vandalism and looting of their stores.

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What PR pros are sharing with stakeholders during COVID-19

PR Daily

Here’s what makes some communicators hopeful. How are communications strategies shifting in response to the COVID-19 crisis? “We Her team is shifting its tone and strategy in the face of the crisis and an uncertain certain future. “It’s

How Franklin Mutual Insurance adjusted messages for the COVID-19 crisis

PR Daily

The insurance provider had to pivot from planned outreach during the health care crisis to find ways to bring everyone together. Should they go ahead with campaign they had been planning—or should they throw out their plans and try to address the crisis in the moment?

How to Deal With Office Closures amid COVID-19


For heads of companies looking for extra guidance during this time, we’ve compiled considerations for how to best handle and communicate office closures. Communication with employees is extremely important during this time.

Canceling over coronavirus: Should your event go on?

PR Daily

As communicators and decision-makers struggle with the costly decision to cancel, experts say planners should consult local health care authorities and rely on guidance from the U.S. FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ].

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Pornhub donates 50k masks and offers free subscriptions, digital platforms and tech partner to share COVID-19 information, and Tony Awards postponed

PR Daily

It’s a good example of appropriate marketing during the crisis: Focus on your audience and their needs, and marry your marketing message with a CSR effort. When a global human crisis happens, it is up to everyone to work together to help support the community. CRISIS DAILY NEWSLETTER.

How communicators can infuse empathy into layoff or furlough announcements

PR Daily

FREE REPORT: COVID-19's Impact on Communications ]. But it’s essential for communicators to be involved in the process to advise the CEO, help craft the announcements, and safeguard the organization’s reputation. Continue to communicate with furloughed workers to keep them informed.