COVID 19 and Crisis Communications

Solo PR Pro

All good PR pros know you can be both reassuring and completely honest in a crisis- and in fact, the latter plays an important role in the former.” – Kellye Crane, Crane Communications. It’s full-on Crisis Communications mode for those of us who specialize in such things.

When Designing Controls Around Your Crisis Communications, Don’t Do This!

Melissa Agnes

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis Communication: Balancing Consistency with Delivery. *

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

Kraft Heinz grapples with botched financial results and CMO departure

PR Daily

The company recently admitted in a Securities and Exchange Commission filing that some of its employees fabricated transactions surrounding procurement and suppliers, which will cause Kraft to resubmit its financial results for 2016 and 2017 and reevaluate its 2018 numbers.

3 crisis communications lessons from Southwest’s intrepid pilot

PR Daily

Communicators can learn a thing or two from airline pilots. Navy fighter pilot who safely landed a Boeing 737 in Philadelphia after a mid-air explosion took out one of its engines—also gave a master class in crisis communications at 190 mph.

5 PR tips from Queen Elizabeth’s regal crisis communications plan

Agility PR Solutions

In case you haven’t heard, Prince Harry and Meghan Markle have stepped down as senior royals, hope to become financially independent, and will be spending lots more time in Canada. The post 5 PR tips from Queen Elizabeth’s regal crisis communications plan appeared first on Agility PR Solutions. Public Relations crisisI’m glued to my TV following all things Sussex.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul.

Walmart KOs violent-video displays but keeps guns, Uber spins bad financials, and blackface at Belgium’s Africa Museum draws ire

PR Daily

RELATED: Join us for our Leadership and Executive Communications Conference ]. billion during this year’s second quarter—which, besides Kraft Heinz, General Electric and Newell Brands—is more than the remaining S&P 500 companies lost within their entire 2018 financial year reporting.

Apple’s Huge Security Breach and Lack of Proper Crisis Communications

Melissa Agnes

Apple is in the process of fixing what The Globe and Mail has called a “gaping hole” within their security software, “which gave spies and hackers the ability to grab e-mail, financial information and other sensitive data.” This is a major potential crisis for Apple.

2014: Year of the data breach

Reputation Us

Communication is crucial throughout any crisis – including data breaches. Data breaches were an unfortunate theme of 2014. Target, Home Depot and a dozen other companies are just a drop in the bucket, all of whom are likely looking forward to putting this year in the rearview mirror.

Welcome Kevin Gaboury: LTPR’s New Intern

Reputation Us

Kevin will support us with our public relations efforts as he finishes up his master’s degree in strategic communication at the University of Oregon School of Journalism and Communication. […]. It’s the New Year and that can only mean one thing: A new intern!

3 steps for protecting your organization from a crisis

PR Daily

It might feel like tired advice to exhort brand managers to prepare for a PR nightmare, but with so many communicators getting it wrong, it’s time to take another look at the basics. Both Volkswagen and Enron have been on the receiving end of a public relations crisis.

Crisis 169

How to Deal With Office Closures amid COVID-19


For heads of companies looking for extra guidance during this time, we’ve compiled considerations for how to best handle and communicate office closures. Communication with employees is extremely important during this time.

An inside look at AARP’s rapid response team

PR Daily

We’ve been getting our members that real-time info of how they can protect themselves in this crisis,” Mehta says. Your social media efforts don’t need to go dark during this crisis, but make sure your posts are relevant, she advises.

PR and social media set for continued growth

Stuart Bruce

Yesterday, the Financial Times published the fifth FTSE350 Boardroom Bellwether survey which revealed that almost half the boards of the UK’s largest public companies have not discussed their social media strategies in the past 12 months.

Pornhub donates 50k masks and offers free subscriptions, digital platforms and tech partner to share COVID-19 information, and Tony Awards postponed

PR Daily

It’s a good example of appropriate marketing during the crisis: Focus on your audience and their needs, and marry your marketing message with a CSR effort. When a global human crisis happens, it is up to everyone to work together to help support the community. CRISIS DAILY NEWSLETTER.

J&J disputes investigation into asbestos in its baby powder

PR Daily

RELATED: Take the first step in achieving corporate communications excellence ]. What do you think of Johnson and Johnson’s crisis response, PR Daily readers? A blockbuster Reuters report says Johnson & Johnson has long hidden knowledge that its talc contained the carcinogen.

PR crises that have defined 2019

PR Daily

There are four months left in 2019, but it already feels like we’ve witnessed a year’s worth of scandal and crisis. Have a crisis communications plan. Boeing and the 737 Max crisis. Crisis Communications Media Relations PR Industry Social Media Storytelling

3 ways PR pros can weather a crisis and come out on top

PR Daily

These takeaways from a chief communications officer can help you respond to a negative situation in a way that quickly boosts your brand and can get you through the storm. An employee should never learn about a crisis by seeing it in the media before they hear it from you,” Alderman says.

Crisis 167

How communicators can change their organization’s objectives

PR Daily

However, it’s just a footnote in the decades-long battle communicators have been fighting to address the complexity of the American economy. The communicator’s role. This is familiar ground for communicators in many organizations. . “In

Free remote tools to ease COVID-19 fears, chief D&I officers skew white, and PR pros say proving ROI takes time

PR Daily

Why it matters: As more organizations grapple with COVID-19, communicators must balance productivity with employee safety. Put your workforce first in your communications, and be flexible with solutions and ideas. What’s the career path of a social media communicator?

4 steps to reduce a hospital social media crisis

PR Daily

Altimeter defines a social media crisis as “a crisis issue that arises in or is amplified by social media and results in negative mainstream media coverage, a change in business processes, or financial loss.” Crisis Communications Health Care PR Social Media

7 ways to wrangle an unpredictable leader

PR Daily

Prepare a crisis plan, seize control of media relations, and, if necessary, develop a new public face. FREE GUIDE: 3 helpful tips for your crisis comms prep ]. What can communicators do when the CEO is a walking PR disaster? Find confidence in your communication expertise.

Dogs drive online engagement for UPS, Girl Scouts offer cookies with a message, and Facebook defends stance on political ads

PR Daily

Girls learn about entrepreneurship as they run their own cookie businesses,” she said in a press release. … “The important business and financial literacy skills girls learn through the program are proven to build their leadership skills and position them for success in the future,” added Acevedo.

Amazon, others restrict employee travel, social media’s growing dominance for marketing, and airlines halt flights over coronavirus fears

PR Daily

If your organization is taking similar precautions, communicate the developments with as much information as you can to lower the potential for panic while increasing trust. Delta is also scrambling after its Chief Financial Officer, Paul Jacobson, stepped down.

Boy Scouts stresses youths’ safety amid vast sexual misconduct crisis

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. ” Financial protection. The post Boy Scouts stresses youths’ safety amid vast sexual misconduct crisis appeared first on PR Daily. Crisis Communications Boy Scouts of America

Crisis 147

What PR pros should know about cybersecurity

PR Daily

The challenges that organizations face from data breaches and cybercrime fall squarely in the laps of communicators. The data breach crisis has almost become a cliché in the business world. Trychon says the communication challenges of cybersecurity are twofold. “I

Data 108

Canceling over coronavirus: Should your event go on?

PR Daily

As communicators and decision-makers struggle with the costly decision to cancel, experts say planners should consult local health care authorities and rely on guidance from the U.S. FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ].

In a crisis, beware the false memory phenomenon

PR Daily

When responding to a crisis event, PR pros must be careful to avoid mental mistakes. This is an important question for brand managers to consider, particularly those weathering a crisis. RELATED: Boost your employee communications, PR and social media prowess at Microsoft HQ ].

Crisis 147

Report: How to respond when a celebrity endorser missteps

PR Daily

At last, the data supports what PR pros have known all along: A quick crisis response is essential in preserving support for your organization. It can feel like there is little in the way of real, substantive data to support or dispute what many consider to be crisis management best practices.

Report 142

When responding to allegations of racism, you’re already behind

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. When you fail to answer that question accurately, there can be serious financial consequences. Crisis Communications Marketing Gucci Prada racism response

How to stay apolitical in our polarized era

PR Daily

However, the PR crisis has prompted many high-profile celebrities to cancel their memberships, and the trust between the companies and their consumers has been damaged. Kwittken looks at companies like Aspiration, a financial services firm that focuses on investing a social conscience.

How To 143

Virgin Media, T-Mobile and more disclose data breaches; YouTube demonetizes ‘coronavirus’; and Tito’s Vodka corrects a COVID-19 fallacy

PR Daily

Also: Free-doughnut Fridays for Dunkin’ loyalists, Google to index by mobile-friendly websites, most communicators don’t quite get SEO, and more. T-Mobile also announced a data breach that exposed customers’ financial and personal information.

Delta and Coke apologize for flirtatious napkins

PR Daily

FREE DOWNLOAD: 13 tips for preparing for a crisis ]. Crisis Communications Marketing PR Social Media Coca-Cola DeltaThe airline and beverage company teamed up for a campaign that encouraged passengers to give their phone number to their airplane ‘crush.’ Some found it ‘creepy.’.

How your team’s on-scene crisis coverage boosts your brand

PR Daily

It might sound counterintuitive, but crisis communication can be an opportunity to enhance a company’s reputation and not just a focus of serious corporate concern. FREE GUIDE: 3 helpful tips for your crisis comms prep ].

As courtroom losses mount, J&J seeks to limit reputational damage

PR Daily

The company faces more than 13,000 lawsuits claiming there’s asbestos in its talcum powder, posing serious risk to its image and financial future. RELATED: Join us May 9–10 for our Crisis Communications Conference. ].

Bankruptcy for the Boy Scouts, HSBC to shed 35,000 jobs, and HQ Trivia shuts down

PR Daily

The Guardian reported : In a company-wide email on Friday, CEO Rus Yusupov said that the app had initially secured a buyer, but they “suddenly changed their position” on Thursday, making the app financially untenable. These are changes for which communicators can prepare.

Are we missing the point of ‘purpose’?

PR Daily

Predictions include everything from the demise of human-mediated communication in the face of a new AI age to a return of a long-lost golden era of creative craft. Perhaps it was a manifestation of the self-reflection that took place after the long spree that preceded the 2008 financial crash.

Buffalo Wild Wings ups the ante for Super Bowl OT, Krystal files for bankruptcy, and Starbucks sets sights on sustainability

PR Daily

The filing comes after the chain hired a new chief operating officer and chief financial officer under a “revitalization plan.” Are you surprised that more communicators aren’t investing in company or client blogs?

LVMH buys Tiffany as Charles Schwab snaps up TD Ameritrade, Tesla’s smashing PR stunt mishap, and T-Mobile data breach hits 1M

PR Daily

Charles Schwab’s chief executive, Walt Bettinger, said the transaction will help the companies “capitalize on the unique opportunity to build a firm with the soul of a challenger and the resources of a large financial services institution.”.

Mobile 116