Airlines, Crisis Communications and Crisis Management

TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Melissa Agnes

SEPTEMBER 21, 2014

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another.

Airlines

Airlines Crisis Management Crisis Crisis Communications

Crisis Management Lessons From Boeing’s 737 Max Disasters

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

Crisis Management

Crisis Management Crisis Crisis Communications Airlines

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

Melissa Agnes

MARCH 13, 2014

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.

Crisis Communications

Crisis Communications Crisis Airlines Communications

Social Media Crisis Management: PR Communication Stategy

5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. For the pandemic, there may be several, including customers, employees, shareholders, vendors, the community, and unions. Priority One.

Crisis Management

Crisis Management Social Media Crisis Communications

6 Social Media “Musts” for Crisis Communication

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication.

Crisis Communications

Crisis Communications Social Media Crisis Communications

How Well Do You Know the New Rules of Crisis Management?

PRSay

APRIL 6, 2018

United Airlines. From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners. Wells Fargo.

Crisis Management

Crisis Management Crisis Airlines Viral

S&T Live Recap: For Southwest Airlines, a Complex Crisis Required a ‘Thoughtful Communication Plan’

PRSay

MAY 26, 2023

“Whenever we get into any crisis moment, the guiding principles for us are compassion and action,” said Linda Rutherford, chief administration and communications officer for Southwest Airlines. Who are the involved audiences, what’s going on with them and how can we show movement?”

Airlines

Airlines Crisis Communications Employee

Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?

Melissa Agnes

SEPTEMBER 30, 2016

So, of course, I opened my iPhone and recorded this week’s episode of the #crisisready video series where I discuss the concept of giving people more context when releasing an important message in your crisis prevention and crisis management. The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?

Airlines

Airlines Crisis Management Crisis Video

#CrisisRoundup of Awesome Links: Weeks of September 15 and 22, 2014

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. These Smart Social Media Tactics Will Help You Prevent A Crisis. Facebook Changes That May Impact Your Crisis Communication Reach.

Crisis Management

Crisis Management Airlines Crisis Resources

Building Trust & Connections: Authenticity’s Role in PR

Burrelles Fresh Ideas

JANUARY 16, 2024

From my favorite airline (which is open and sincere in good times and bad) to my credit card company (who handled a data breach quickly and efficiently), down to my neighborhood auto repair shop (which is almost honest to a fault), these traits are a major driver in my day-to-day purchase decisions.

Crisis

Crisis Airlines Crisis Communications Social Media

TCIP #020 – Managing The Ebola Crisis With Bill Boyd

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic. Running time: 1:01:02.

Crisis

Crisis Government Crisis Communications Crisis Management

Crisis Management: Airasia Crisis Takes To Twitter

Norton's Notes

JANUARY 8, 2015

Fernandes has been the CEO since 2001 and by all accounts he is a likeable character with a cult celebrity status in Indonesia who is seen as transforming the airline. As we know any crisis of any nature is a huge test for a high profile CEO but his approach has been described as a “well-oiled communications machine.”

Crisis Management

Crisis Management Crisis Twitter Airlines

Why it’s important to prepare for a PR crisis

Prohibition

DECEMBER 9, 2021

Each PR crisis will affect each company, brand or individual in a different way – that’s because they’re all different. And not every company has an appropriate response to that specific crisis. This is where effective PR crisis management comes in. Create a written crisis plan.

Crisis

Crisis Crisis Management Reputation Crisis Communications

Take a Lesson From Southwest and Prepare for Crises

Solo PR Pro

FEBRUARY 7, 2023

In a recent episode of That Solo Life: The Solo PR Pro Podcast , hosts Karen Swim and Michelle Kane discuss the nightmare that was Southwest Airlines’ system failure over the holidays. In the case of Southwest Airlines, more than 16,000 flights were canceled over the recent holiday season, in part due to severe winter weather.

Airlines

Airlines System Reputation Travel

TCIP #020 – Managing The Ebola Crisis With Bill Boyd

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic. Running time: 1:01:02.

Crisis

Crisis Crisis Management Government Crisis Communications

10 Crisis Communication Tips Every Business Needs

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

Crisis Communications

Crisis Communications Crisis Communications Crisis Management

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

MAY 12, 2020

But when it comes to crisis communications and reputation management, I believe they can learn plenty from previous crises to navigate us through this pandemic. Here are my crisis management insights and executive tips in response to the top questions credit union leaders are asking during this unprecedented time.

Crisis

Crisis Financial Banking Crisis Management

5 tips to get you through a crisis using social media

Presspage

MAY 11, 2017

Among the many communication tools that can be used during a crisis, social media is one of the most important ones because it offers the opportunity for an immediate, concise, and far-reaching response. The question remains – will using social media in crisis communication deliver you an advantage?

Social Media

Social Media Crisis Media Airlines

Top 11 PR Crises in 2020 So Far

Prohibition

MAY 15, 2020

This was followed with a rather disappointing remark from the airline s chief executive who admitted: ‘social distancing on flights just isn’t realistic.’ Get in touch with us today to find out how we could support you with your PR crisis management. . — Kelly Bonner (@KellyBonner) May 4, 2020.

Crisis

Crisis Government Social Media Reputation

Top 11 PR Crises in 2020 So Far

Prohibition

MAY 15, 2020

This was followed with a rather disappointing remark from the airline s chief executive who admitted: ‘social distancing on flights just isn’t realistic.’ Get in touch with us today to find out how we could support you with your PR crisis management. . — Kelly Bonner (@KellyBonner) May 4, 2020.

Crisis

Crisis Government Social Media Reputation

Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

Melissa Agnes

OCTOBER 1, 2014

Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. A look at CDC’s crisis communication in the initial hours of the U.S. Take a look: Read: Emory’s Excellent Crisis Communication on Facebook. Their communications are easy to find, informative and reassuring. Ebola announcement.

Crisis Communications

Crisis Communications Crisis Communications Travel

How to Turn Your Brand Crisis into PR Success with Ease

Cision

DECEMBER 4, 2017

United Airlines came under fire for forcefully dragging a passenger out from the overbooked flight number 3411 as a video recording of the incident went viral on social media. All of this happened because United Airlines chose to ignore the gravity of the situation. As a result, the company and Munoz, both came under intense criticism.

Crisis

Crisis Brand Branding How To

Public Relations Today

TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Crisis Management Lessons From Boeing’s 737 Max Disasters

Trending Sources

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

Social Media Crisis Management: PR Communication Stategy

6 Social Media “Musts” for Crisis Communication

How Well Do You Know the New Rules of Crisis Management?

S&T Live Recap: For Southwest Airlines, a Complex Crisis Required a ‘Thoughtful Communication Plan’

Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?

#CrisisRoundup of Awesome Links: Weeks of September 15 and 22, 2014

Building Trust & Connections: Authenticity’s Role in PR

TCIP #020 – Managing The Ebola Crisis With Bill Boyd

Crisis Management: Airasia Crisis Takes To Twitter

Why it’s important to prepare for a PR crisis

Take a Lesson From Southwest and Prepare for Crises

TCIP #020 – Managing The Ebola Crisis With Bill Boyd

10 Crisis Communication Tips Every Business Needs

Learning From Past Crises to Navigate Post-COVID-19

5 tips to get you through a crisis using social media

Top 11 PR Crises in 2020 So Far

Top 11 PR Crises in 2020 So Far

Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

How to Turn Your Brand Crisis into PR Success with Ease

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