Airlines, Crisis Communications, Crisis Management and Social Media

Social Media Crisis Management: PR Communication Stategy

5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. For the pandemic, there may be several, including customers, employees, shareholders, vendors, the community, and unions. Priority One.

Crisis Management

Crisis Management Social Media Crisis Communications

6 Social Media “Musts” for Crisis Communication

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. You must remember communication basics.

Crisis Communications

Crisis Communications Social Media Crisis Communications

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

Melissa Agnes

MARCH 13, 2014

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.

Crisis Communications

Crisis Communications Crisis Airlines Communications

How Well Do You Know the New Rules of Crisis Management?

PRSay

APRIL 6, 2018

United Airlines. From a crisis management point of view, 2017 had it all! Everyone’s now on social media. Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners.

Crisis Management

Crisis Management Crisis Airlines Viral

#CrisisRoundup of Awesome Links: Weeks of September 15 and 22, 2014

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. From The Crisis Intelligence Blog. These Smart Social Media Tactics Will Help You Prevent A Crisis. Don’t miss it!

Crisis Management

Crisis Management Airlines Crisis Resources

Building Trust & Connections: Authenticity’s Role in PR

Burrelles Fresh Ideas

JANUARY 16, 2024

From my favorite airline (which is open and sincere in good times and bad) to my credit card company (who handled a data breach quickly and efficiently), down to my neighborhood auto repair shop (which is almost honest to a fault), these traits are a major driver in my day-to-day purchase decisions.

Crisis

Crisis Airlines Crisis Communications Social Media

5 tips to get you through a crisis using social media

Presspage

MAY 11, 2017

Among the many communication tools that can be used during a crisis, social media is one of the most important ones because it offers the opportunity for an immediate, concise, and far-reaching response. But if misused, things on social media can take a turn for the worse.

Social Media

Social Media Crisis Media Airlines

Why it’s important to prepare for a PR crisis

Prohibition

DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. And not every company has an appropriate response to that specific crisis.

Crisis

Crisis Crisis Management Reputation Crisis Communications

Crisis Management: Airasia Crisis Takes To Twitter

Norton's Notes

JANUARY 8, 2015

Fernandes has been the CEO since 2001 and by all accounts he is a likeable character with a cult celebrity status in Indonesia who is seen as transforming the airline. As we know any crisis of any nature is a huge test for a high profile CEO but his approach has been described as a “well-oiled communications machine.”

Crisis Management

Crisis Management Crisis Twitter Airlines

10 Crisis Communication Tips Every Business Needs

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

Crisis Communications

Crisis Communications Crisis Communications Crisis Management

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

MAY 12, 2020

But when it comes to crisis communications and reputation management, I believe they can learn plenty from previous crises to navigate us through this pandemic. Here are my crisis management insights and executive tips in response to the top questions credit union leaders are asking during this unprecedented time.

Crisis

Crisis Financial Banking Crisis Management

Top 11 PR Crises in 2020 So Far

Prohibition

MAY 15, 2020

And some have been brought to our attention from the public calling brands out on social media for their mishaps. Unsurprisingly this blew up on social media gaining over 14,000 likes and multiple responses highlighting disappointment in the brand and saying how it defeats the point of holding a competition for NHS workers.

Crisis

Crisis Government Social Media Reputation

Top 11 PR Crises in 2020 So Far

Prohibition

MAY 15, 2020

And some have been brought to our attention from the public calling brands out on social media for their mishaps. Unsurprisingly this blew up on social media gaining over 14,000 likes and multiple responses highlighting disappointment in the brand and saying how it defeats the point of holding a competition for NHS workers.

Crisis

Crisis Government Social Media Reputation

Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

Melissa Agnes

OCTOBER 1, 2014

Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. A look at CDC’s crisis communication in the initial hours of the U.S. Take a look: Read: Emory’s Excellent Crisis Communication on Facebook. Their communications are easy to find, informative and reassuring. Ebola announcement.

Crisis Communications

Crisis Communications Crisis Communications Travel

How to Turn Your Brand Crisis into PR Success with Ease

Cision

DECEMBER 4, 2017

Social media offers unique marketing and PR opportunities. As much as social media followers love to praise your brand, they won’t hesitate to criticize your actions if they have a good reason. In fact, you can turn a brand crisis into a PR success if you act fast swiftly. pic.twitter.com/rF5gNIvVd0.

Crisis

Crisis Brand Branding How To

Public Relations Today

Social Media Crisis Management: PR Communication Stategy

6 Social Media “Musts” for Crisis Communication

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

How Well Do You Know the New Rules of Crisis Management?

#CrisisRoundup of Awesome Links: Weeks of September 15 and 22, 2014

Building Trust & Connections: Authenticity’s Role in PR

5 tips to get you through a crisis using social media

Why it’s important to prepare for a PR crisis

Crisis Management: Airasia Crisis Takes To Twitter

10 Crisis Communication Tips Every Business Needs

Learning From Past Crises to Navigate Post-COVID-19

Top 11 PR Crises in 2020 So Far

Top 11 PR Crises in 2020 So Far

Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

How to Turn Your Brand Crisis into PR Success with Ease

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