Remove 2014 Remove Customer Service Remove Publicity Remove Viral
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What’s New In B2B Tech PR For 2017

ImPRessions - Crenshaw Communications

As almost 200,000 folks get ready for their annual excursion to Las Vegas for CES (Consumer Electronics Show) , those of us who toil in B2B tech public relations will be looking for 2017 trends to better take advantage of industry moves and stake out positions for clients. PR must function in real time. PR will embrace paid media.

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The Difference Between PR and Media Relations + Other Links You Might Have Missed (The Weekly Cocktail)

prTini

Why Public Relations and Media Relations Don’t Mean the Same Thing Anymore. Want to Go Viral? Don’t Post Photos of Your Customers Online Without Reading This. TBT: Three Can’t-Miss Video Campaigns from Summer 2014. How to Leverage a Personal Touch to Enhance Customer Service (client). S ign up today !

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The Ugly Side of Social Media Sharing

Waxing UnLyrical

The image went viral. Susan didn’t even know the image had gone viral until she saw another Facebook friend shared the meme on April 22. Is your profile public? Unfortunately, the photo has been dramatically and digitally altered, distributed, and now widely available on the public domain. No harm intended.

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Creepy Tales From Comcast and Verizon Support

Flatiron Communications

Earlier today, Buzzfeed’s Charlie Warzel tweeted a link to his story that exposed Verizon for giving preferential help to customers with large social followings. The revelation went public via an accidental tweet to the 78,000 followers of Verizon Support’s main Twitter account. Veronica Belmont. Ryan Block.

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State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

A recent report from Continuity Insights in 2014 shows that “over half (58%) rated mobile technologies [are considered] as absolutely vital in carrying out crisis communications plans, up 5% since 2013” (page 4). Sharing crisis and social media research with the public.

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10 Crisis Communication Tips Every Business Needs

Prohibition

Crisis communication refers to the fast-paced process of using the right channels, the right words, and the right timing to handle a crisis, especially when there is a public relations, or a marketing issue. Public relations team. What is crisis communication? There are different ways in which crisis communication can be performed.

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What Taylor Swift Can Teach You About Social Media Marketing

MaccaPR

Who better to instruct us in social media marketing than this 25-year-old, 7-time Grammy Award-winning “public relations genius” (in the words of the Washington Post)? Taylor Swift is a PR mastermind of the highest order,” confirms writer Chris Ostendorf, in his Daily Dot commentary titled, The PR Genius of Taylor Swift’s Viral Media Empire.