Remove Customer Service Remove Software Remove Technology Remove Writing
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What’s New In B2B Tech PR For 2017

ImPRessions - Crenshaw Communications

PR and CX go hand in hand, since it’s PR’s role to burnish a brand reputation and the job can only be done when the customer experience lives up to expectations. Everyone loves a story of customer service that goes above and beyond. The latest technology for scaling content marketing may be the most promising.

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Does Too Much Technology Make Us Bored?

Waxing UnLyrical

And in doing so, I experienced two very different attitudes to customer service, and technology, all in the same day. When I asked what the average lifespan of the machines was, she said, “The technology will be obsolete by then, but you’re looking at _.” Technology, for better or worse.

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An “Interview” with ChatGPT: What is Public Relations? How Has PR Changed? Will Artificial Intelligence Replace Comms Pros?

Sword and the Script

ChatGPT seems to miss emerging themes if there isn’t a wide body of writing already on a topic. Adaptability: PR is a rapidly evolving field, and PR practitioners must be able to adapt to new trends and technologies in order to be successful. How is technology being used in public relations? But just 2% said “always.”.

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Reputation Considerations Before Going “All In” On ChatGPT and OpenAI

Reputation Us

You’ve probably heard—AI is very good at writing authoritative, credible and conversational statements. These “Generative Pre-Trained Transformers” offer software responses that simulates human-like conversations. You may want to conduct a survey among executives, staff and customers to understand their current comfort levels.

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M&A: The Top Reasons Why One Company Acquires Another [PR Tech Sum]

Sword and the Script

The first reason is to acquire a new piece of technology. The second reason is to acquire customers. And it’s top of mind this month because the largest PR technology vendor is back to doing acquisitions. It leads this edition of the PR Tech Sum – a monthly roundup of all the news from the PR technology market.

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Three Reputation Considerations Before Going “All In” On ChatGPT and OpenAI

Reputation Us

You’ve probably heard—AI is very good at writing authoritative, credible and conversational statements. These “Generative Pre-Trained Transformers” offer software responses that simulates human-like conversations. You may want to conduct a survey among executives, staff and customers to understand their current comfort levels.

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Earned Media vs. Media Relations [PR Tech Sum]

Sword and the Script

Many of the PR technology vendors I track for the monthly PR Tech Sum put a greater emphasis on earned media than media relations in their messaging. Below is the summary of news from the world of the PR technology vendors. The company cites ease-of-use, filtering tools and a focus on customer service as distinguishing qualities.