PRSay

JUNE 11, 2019

Using “telematics” — a field that combines telecommunications with vehicular technology — safety metrics such as how fast you drive and how hard you hit the brakes determine your car-insurance rates. If he posts ski photos on social media, then he might get caught.

Insurance 142

Insurance Insurance Sports Telecommunications 142

Prohibition

DECEMBER 9, 2021

It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. Because of this open narrative, often people take straight to social media to call brands out – when historically you may have just sent an email to complain. Invest in social listening and media monitoring tools.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Stephen Waddington

JULY 10, 2017

Along the way social media platforms such as Facebook and Twitter, and messaging platforms such as Snapchat and WhatsApp, have given the public the opportunity to answer back. Social status within a community or organisation is challenging hierarchical status. Organisational communication needs to become human and first-person.

Telecommunications 112

Telecommunications Handbook Transportation Community 112

Sword and the Script

MARCH 3, 2015

Knowing what can be automated, when judgment is required, and where to seek and place new technical talent are becoming increasingly central to effective marketing leadership. He created a unit combining existing call centers and a newly formed social-media customer-care group. The leader of the unit reports directly to him.

Marketing 60

Marketing Telecommunications Customer Service Technology 60