Corporate, Crisis Communications, Crisis Management and Facebook

The Importance of Social Media in Crisis Management

Prohibition

JANUARY 17, 2022

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

Crisis Management

Crisis Management Social Media Crisis Media

Three Steps to Successful Crisis Communication

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

Crisis Communications

Crisis Communications Crisis Communications Crisis Management

Is Your Corporate Website Still the Right Place to Designate as Your Crisis Communications Home Base?

Melissa Agnes

AUGUST 8, 2016

With the growing use of social media to follow brands, rather than navigating to the brand’s corporate website, should your corporate website still be used as your crisis communications home base? One you should aim to think through within your crisis preparedness. This is a good question.

Crisis Communications

Crisis Communications Corporate Crisis Real Estate

A Look At Academic Research on Crisis Communication From #AEJMC14

Melissa Agnes

AUGUST 14, 2014

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me. In terms of the crisis communication research.

Crisis Communications

Crisis Communications Crisis Communications Case Study

Why You Should Hire a Crisis Communications Agency?

Prohibition

JANUARY 24, 2022

Having a crisis communication plan in place ahead of time reduces confusion, ensures an effective communication flow, and improves messaging timeliness during or after a crisis. The basics of good crisis communications are the same for every company. For a free consultation, please call 0113 430 4160 now.

Crisis Communications

Crisis Communications Crisis Agency Communications

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

Melissa Agnes

MARCH 13, 2014

So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications. Malaysia airlines has demonstrated compassion, honesty and competence while handling this crisis. How have they managed to do this in such a hectic, frustrating and demanding time?

Crisis Communications

Crisis Communications Crisis Airlines Communications

What Is Crisis Management And Why Its Important?

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. How do you define crisis management? A successful crisis plan is proactive.

Crisis Management

Crisis Management Crisis Reputation Financial

Google May Penalize Your Crisis Communications If Your Website Is Not Mobile-Friendly

Melissa Agnes

JANUARY 29, 2015

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. White paper: Dark Websites as a Crisis Communications Strategy.

Crisis Communications

Crisis Communications Mobile Google Crisis

6 Social Media “Musts” for Crisis Communication

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication.

Crisis Communications

Crisis Communications Social Media Crisis Communications

4 Corporate Communications Lessons From Hurricane Harvey

PRSay

MARCH 23, 2018

Nearly six months after Hurricane Harvey slammed Houston late last August, we Houstonians can look back and derive important lessons about preparing for a major natural disaster and managing its aftermath. In corporate settings, outside crisis management experts can use their mental and physical distance from a crisis to see it clearly.

Corporate

Corporate Communications Crisis Management Crisis

TCIP #045 – The American Red Cross’s Social Media Command Center with Curtis Midkiff

Melissa Agnes

APRIL 11, 2015

The American Red Cross is known for their amazing, life saving emergency management and humanitarian work. A big part of their success is due to their evolutionary mindset and corporate culture that empowers them to change and adapt with the times. Tips for effectively filtering through the digital noise in a crisis or emergency.

Social Media

Social Media Crisis Management Crisis Media

Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days.

Social Media

Social Media Crisis Crisis Management Crisis Communications

6 Best Practices for Identifying and Reacting to a PR Crisis

Cision

MARCH 1, 2016

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” They write: “Facebook’s IPO is a flop.”

Crisis

Crisis Crisis Communications Journalism YouTube

Are You Ready For a Live-Streamed Crisis?

Melissa Agnes

JULY 19, 2016

When Diamond Reynolds used her cell phone and Facebook Live to live-stream the unfortunate situation she found herself in, mere minutes after her boyfriend, Philando Castile, was fatally shot by a police officer, there was no stopping what would happen next. Can live-streaming be leveraged to your crisis management advantage?

Crisis

Crisis Crisis Management Crisis Communications Video

How to Prepare a PR Crisis Plan

Prohibition

JANUARY 14, 2022

Your customers could make their displeasure known on your Facebook page and Twitter feed. Trying to control a crisis is almost impossible. But you can plan for it by creating a PR Crisis Plan. Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc.

Crisis

Crisis How To Crisis Management Crisis Communications

Public Relations Today

The Importance of Social Media in Crisis Management

Three Steps to Successful Crisis Communication

Is Your Corporate Website Still the Right Place to Designate as Your Crisis Communications Home Base?

A Look At Academic Research on Crisis Communication From #AEJMC14

Why You Should Hire a Crisis Communications Agency?

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

What Is Crisis Management And Why Its Important?

Google May Penalize Your Crisis Communications If Your Website Is Not Mobile-Friendly

6 Social Media “Musts” for Crisis Communication

4 Corporate Communications Lessons From Hurricane Harvey

TCIP #045 – The American Red Cross’s Social Media Command Center with Curtis Midkiff

Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media

6 Best Practices for Identifying and Reacting to a PR Crisis

Are You Ready For a Live-Streamed Crisis?

How to Prepare a PR Crisis Plan

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