Metrics in Crisis Comms, Marketing and Social Media [UML]
Sword and the Script
JANUARY 21, 2017
When ESPN aired a video of its coach physically and verbally abusing his players, the once-internal problem went from bad to worse as the university received significant backlash from the campus community and the public—ultimately losing brand trust and confidence. Don’t miss these posts: How to Get the B2B Marketing Persona Right [UML].
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