Remove Community Remove Customer Service Remove Social Media Remove Wikipedia
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Brand Ambassadors, Brand Advocates: These Programs Aren’t Easy!

Rock the Status Quo

What is the difference between a brand ambassadors, brand advocates and just an online community? Communities are a collection of people passionate about something, who are gathered into a social media community around that passion. It can be an industry, a career field, a product or service or just an idea.

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How To Create a Simple Facebook Messenger Bot

Cision

Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature.

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#19: Building a framework for reputation management

NewsWhip

Chris: So if anyone’s behind a computer right now, we can all go to Wikipedia, right? And we can see, what does Wikipedia say? It comes down to every customer service interaction. So we have social media as a big source of information. Is it isolated in one community or one space or one network?

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Public relations in 2018

Stephen Waddington

This is an article and deck about the outlook for public relations and social media in 2018. It’s an issue that she’s sought to promote over the past two years through the #FuturePRoof community. The quarterly data published by social media platforms tells the story. 3 Social media matures.

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