Ronn Torossian

APRIL 4, 2022

According to recent studies, most customer interactions will be driven by artificial intelligence in the next few years. The goal is to deliver an improved customer experience and an integrated end-to-end experience to […]. The post Customer Experience and Artificial Intelligence appeared first on.

Enterprise 195

Enterprise Study Consumer Strategy 195

Ronn Torossian

JULY 19, 2021

Companies big and small are scrambling for alternative ways to increase customer engagement. It is important to use different mediums strategically to increase customer engagement. With customers getting increasingly tired of sales pitch after sales pitch, connections have to be prioritized over products. Given below […].

Pitching 195

Pitching Advertising Advertising Company 195

Ronn Torossian

JUNE 10, 2022

At some point or another, every business needs to deal with comments from unsatisfied customers. Through the right public relations strategies, companies can get help in managing any unhappy customers. The post How to Manage Disgruntled Customers using Public Relations appeared first on. Communication If […].

Publicity 195

Publicity How To Strategy Company 195

Ronn Torossian

JUNE 22, 2020

Brian Solis, the person Salesforce calls a global innovation evangelist, hit the proverbial nail on the head with regards to the state of today’s customer service when he said, “Social media is about sociology and psychology more than technology.” The post Customer Service Touch Point appeared first on.

Customer Service 195

Customer Service Technology Consumer Social Media 195

Prowly

FEBRUARY 7, 2024

When customers become advocates, their authentic, enthusiastic endorsements can resonate far more compellingly than traditional advertising. By employing social media listening, brands can tap […] The post How Can Social Media Listening Increase Customer Advocacy? appeared first on Prowly Blog.

Social Media 104

Social Media Media Advertising Advertising 104

Agility PR Solutions

FEBRUARY 11, 2024

Meanwhile, chatbots and other automation […] The post 2024 state of B2C customer acquisition: Most successful strategies and key challenges appeared first on Agility PR Solutions.

B2C 176

B2C Strategy Retail Analysis 176

Cision

AUGUST 20, 2020

What our customers had to say about the Cision Communications Cloud, according to G2 Crowd reviews.

Communications 330

Communications 330

Agility PR Solutions

DECEMBER 20, 2023

When customers aren’t confident that their payment information will be protected, it creates friction in the buying process. Have you ever hesitated to buy something online because you weren’t sure if the site was secure? Most of us have been there.

Brand 169

Brand Branding Publicity 169

Burrelles Fresh Ideas

OCTOBER 24, 2023

But one fact remains steadfast: no matter what your industry may be or what kinds of market conditions you’re operating under, the indisputable preeminence of the customer. The customer is the heart and soul of every successful business. The key lies in spurring customer engagement whenever, wherever and however possible.

Strategy 95

Strategy Ethics Social Media Data 95

Ronn Torossian

AUGUST 27, 2020

It doesn’t matter which platform a brand’s customers frequent because wherever they are, video is king. The post Video: Effective Communication with Customers appeared first on. Cisco’s latest annual internet report forecasted that by 2021, video is expected to make up 80% of all internet traffic.

Video 195

Video Communications Survey Agency 195

Ronn Torossian

MARCH 1, 2021

The post The GOAT of Customer Service appeared first on. But unlike the jargon of someone or something getting one’s goat, GOAT, in these terms, means the “greatest of all times” which is what many of […].

Customer Service 195

Customer Service 195

Cision

MAY 30, 2017

Are you listening—REALLY listening—to your customers, even (perhaps especially) those that are upset? Erin got a green light to add nudges for feedback to just about every customer touch point. At every turn, Le Pain Quotidien nearly begged customers to let the company know everything about their visit. And guess what happened?

Software 328

Software Customer Service Google Small Business 328

Agility PR Solutions

FEBRUARY 26, 2024

In the realm of contemporary business practices, the significance of customer communication cannot be overstated. It serves as the linchpin that connects consumers with brands, fostering a dialogue that extends beyond mere transactions to build meaningful relationships.

Communications 98

Communications How To Consumer Brand 98

Agility PR Solutions

APRIL 8, 2024

Chatbots are swiftly becoming a customer service norm, on hand to help clientele instantly, at any time of the day. Certainly not by setting it up, […] The post 14 chatbot metrics to track whether your AI is performing good customer service appeared first on Agility PR Solutions.

Customer Service 103

Customer Service Company Brand Branding 103

Agility PR Solutions

DECEMBER 7, 2023

Nurturing your relationships with customers is a crucial part of the B2C business model. Your goal isn’t just to make a one-time sales deal, but to delight your customers with such a positive experience that it generates repeat business.

Measurement 173

Measurement B2C Brand Branding 173

Agility PR Solutions

OCTOBER 30, 2023

In today’s fast-paced digital age, the marriage of PR and AI is revolutionizing customer service. The seamless integration of AI-powered solutions into customer service operations is more than just a technological advancement; it’s a strategic move that can significantly impact PR efforts.

Customer Service 119

Customer Service Technology Trends Publicity 119

Ronn Torossian

AUGUST 27, 2021

The post Creating Content that Customers want to Consume appeared first on. Content which is easy to consume ultimately leads to greater financial returns. Encouraging the target market to consume content rather than lose them to all the […].

Consumer 195

Consumer Financial Strategy Brand 195

Agility PR Solutions

OCTOBER 12, 2023

In today’s fiercely competitive business environment, customer retention has become a cornerstone of sustainable success. While customer acquisition is undeniably important, retaining existing customers is equally, if not more, crucial for long-term growth and profitability.

Marketing 112

Marketing Publicity 112

ImPRessions - Crenshaw Communications

OCTOBER 30, 2019

But can it help where it really counts — customer acquisition? But, before you dismiss the power of PR, consider its role in the customer journey. PR tactics can deliver targeted educational content like expository videos, opinion pieces, or white papers — all valuable for a more serious customer.

Storytelling 233

Storytelling Education Software LinkedIn 233

Cision

JANUARY 28, 2020

The first in this series covers customer complaints. Brands come to PR and comms professionals to help with any number of issues they don't have the expertise or bandwidth to tackle on their own.

Brand 359

Brand Branding 359

Agility PR Solutions

FEBRUARY 20, 2024

According to Deloitte, a […] The post 7 steps to creating an M&A communications plan for building trust with employees and customers appeared first on Agility PR Solutions. Now, that’s not to say that mergers and acquisitions can’t be transformative opportunities because they really can!

Employee 178

Employee Communications Publicity 178

Agility PR Solutions

MARCH 26, 2023

Up to 86 percent of customers will leave a brand they’ve previously been loyal to after just two negative experiences. However, PR pros and communicators often ignore customer experience when drafting marketing strategies. That’s how important CX is to your bottom line.

Strategy 156

Strategy Marketing Brand Branding 156

Agility PR Solutions

FEBRUARY 22, 2024

While there’s no magic formula to win new clients, there is one easy way to know what your audience is thinking: customer feedback. There’s a reason brands are increasing their investment in customer feedback. Asking for and analyzing it provides valuable insights for businesses.

Analysis 115

Analysis Strategy Consumer Brand 115

Ronn Torossian

APRIL 9, 2020

The post Keeping it Personal with Customers appeared first on. Performance marketing agency Merkle teamed with research firm Marketing Dive which conducted a survey just a month before the U.S President Donald Trump declared a national emergency because of COVID-19. What Do the Two Have […].

Survey 195

Survey Agency Marketing Crisis 195

Agility PR Solutions

DECEMBER 20, 2022

There’s been quite a bit of hype about the metaverse—it’s the next big thing, it will transform how companies engage with customers, it will change the way we do business. The post Embracing the metaverse: A bold way to improve customer experiences appeared first on Agility PR Solutions.

Company 191

Company Brand Branding Publicity 191

Inbound PR

JUNE 18, 2023

76% of customers say they are less loyal to a brand than two years ago. This finding comes from research about customer and employee experience in EMEA we recently released at ServiceNow. In summary: it's never been as difficult as today for companies to retain their customers. What's the solution?

Employee 90

Employee Brand Branding Company 90

Agility PR Solutions

NOVEMBER 26, 2023

Death, taxes, and rising customer experience expectations—these are now the absolutes in our world. But with all the tools at our disposal, what’s standing in the way of seamless CX for marketers?

Trends 103

Trends Marketing Data Consumer 103

Agility PR Solutions

JANUARY 16, 2024

How closely do you listen to your customers? Most businesses will tell you they put their customers first, but some manage it much more effectively than others. When it comes to software as a service (SaaS) companies, actively addressing concerns is paramount.

Strategy 98

Strategy Software Company Marketing 98

Agility PR Solutions

NOVEMBER 12, 2023

While there may be many differences between B2B and B2C companies, there is one thing they most definitely have in common; a good customer experience can mean repeat customers.

B2B 108

B2B Survey B2C Company 108

Agility PR Solutions

SEPTEMBER 20, 2023

One is all about building customer loyalty, while the other (and equally important) is creating brand advocates. Brand advocates are happy customers who step up the game for you by spreading good words about your brand.

Brand 112

Brand Branding Publicity 112

Ronn Torossian

NOVEMBER 9, 2020

Whether consciously or unconsciously, customers are always evaluating the experiences that they have with different brands. The buying experience is a subset of the customer experience, and it’s influenced by different elements through a period […].

Brand 195

Brand Branding Strategy Marketing 195

5W PR

MAY 10, 2023

Customer loyalty is essential for baby brands in a competitive market. Creating a positive experience throughout the customer journey is crucial for building long-lasting customer relationships. Offering Exceptional Customer Service Exceptional customer service is crucial for building customer loyalty for baby brands.

Brand 88

Brand Branding Customer Service Guidelines 88

Agility PR Solutions

DECEMBER 13, 2023

What if the secret to getting customers to fall in love with your brand was as simple as asking them what they want and then just giving it to them?

Industry 108

Industry Brand Branding Publicity 108

Agility PR Solutions

JULY 15, 2021

Customer satisfaction used to be the measure of how happy a customer is with a company’s products or services. Nowadays, there’s more to customer satisfaction than meets the eye. To fully satisfy your customers, you need to give them a complete experience of interactions with your company.

Measurement 198

Measurement Meeting Company Marketing 198

Agility PR Solutions

NOVEMBER 5, 2023

It’s a strategy, a tool that redefines the core of customer service by enabling real-time, clear, and cost-effective communication.

Customer Service 115

Customer Service Technology Tools Strategy 115

Agility PR Solutions

MAY 3, 2023

Customers have their pick and choice about which businesses they use. Customers must trust a business, and to do […] The post 5 tips for building customer trust through effective PR appeared first on Agility PR Solutions. To ensure they return to your business, you must invest in effective PR.

Publicity 124

Publicity 124