Buchanan PR

FEBRUARY 14, 2024

Photo by Camilo Jimenez on Unsplash In the fast-paced and ever-evolving landscape of healthcare, effective crisis communication is paramount for maintaining a positive brand reputation. In this blog post, we will explore strategies for effective crisis communication in healthcare settings. Social media chatter moves even faster.

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ImPRessions - Crenshaw Communications

FEBRUARY 18, 2020

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Just two months ago, luggage company Away grappled with reputation stumbles after employees shared internal messages that unpacked a punitive workplace culture.

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Corporate Reputation Policies Employee 156

Melissa Agnes

NOVEMBER 12, 2014

The most important thing I’ve learned in my years as a crisis management professional is that most crises are avoidable. Yet companies still gamble with their reputation. I have advised on hundreds of crises and after nearly every one the client wants to know how and/or why the crisis occurred.

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Reputation Antistress by Sergii Bidenko

DECEMBER 24, 2023

Santa's reputation, while highly positive, is not without problems. I think Santa will have problems passing as an #ESG, #GDPR or The RepTrak Company reputation audit! Through access to the video camera system? How about cancelling Santa? He formed his image long ago. But he needs to consider modern realities. What do you think?

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Reputation System Community Crisis 52

David PR Group

APRIL 4, 2024

Yet, today, Boeing finds itself entangled in an existential quagmire, a public relations nightmare that threatens not just its reputation, but its very survival. These are not mere operational hiccups; they are indicative of systemic failures that have allowed safety and integrity to be compromised.

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Crisis Transportation Crisis Management Reputation 52

Reputation Us

MARCH 16, 2022

If we can’t trust journalists from reputable media outlets, scientific studies, doctors, the government, the education system, marketing, or previous generations, who can we trust? How Real is your Reputation? This means your reputation will fall as flat as the flat-Earth notion; you won’t hold credibility.

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ImPRessions - Crenshaw Communications

APRIL 10, 2019

Can they win back their reputation? The phony admissions schemes were shocking examples of how advantaged people cheat and game the system to gain even more advantage, and ordinary families were naturally outraged by it. It may sound paradoxical, but from a reputation point of view, Huffman should hope that she spends time in jail.

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Reputation Publicity How To System 235

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Step 1: Identify your stakeholders.

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Crisis Communications Crisis Communications Crisis Management 193

Melissa Agnes

NOVEMBER 10, 2014

Don’t think your crisis plan has blind spots? Let me throw three common crisis scenarios at you and you can reflect on whether or not your team is prepared for each of them – and don’t assume you know the answer, actually go and find out! But hackers may not only be after your credit card systems. Operations.

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Crisis How To Exercises System 203

Melissa Agnes

NOVEMBER 19, 2014

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. A crisis is a change. For example, some threats might include: financial earnings, reputation, human life, or physical assets. In the uncertain environment of crisis, responders must understand these three attributes of risk.

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Crisis Management Crisis System Policies 266

Melissa Agnes

NOVEMBER 12, 2014

The most important thing I’ve learned in my years as a crisis management professional is that most crises are avoidable. Yet companies still gamble with their reputation. I have advised on hundreds of crises and after nearly every one the client wants to know how and/or why the crisis occurred.

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PRSay

DECEMBER 2, 2020

When two of Boeing’s new 737 MAX passenger jets crashed within five months of each other in late 2018 and early 2019, killing a total of 346 people in Ethiopia and Indonesia, the company faced the worst crisis in its 100-year history. According to reports, an automated flight-control system had sent the airplanes into nosedives.

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Crisis Management Crisis Crisis Communications Airlines 106

Prohibition

DECEMBER 13, 2021

Any company, big or small, can experience a crisis. According to research, about 75 percent of companies will experience a crisis at some point due to the increasing complexity of modern business and the growth of social media in our fast-paced world. This is where crisis management comes in. What is Crisis Management?

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Crisis Management Crisis Financial Reputation 62

Cision

MAY 11, 2016

The #NA14 Crisis. At that point, the system failed completely and Twitter erupted with complaints. ET on May 10 (more than 10,000 posts mentioned issues with the system). Given the recent Salesforce NA14 crisis, we’ve mapped out actionable steps for a potential crisis. Listening Won’t Stop A Crisis.

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Crisis System Product Launch Reputation 120

NewsWhip

JUNE 10, 2021

Building a framework for reputation management: Christopher Rivera @ Samsung. Christopher Rivera, Director of Reputation & Risk, Samsung Electronics America. Chris Rivera has led as the Director of Reputation & Risk at Samsung Electronics America for more than three years. The reputation and risk landscape| Jump to text.

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Reputation Crisis Management Crisis Enterprise 78

The Proactive Report

JANUARY 5, 2015

In his article for Forbes, Jonathan Salem Baskin points out that most crisis do not erupt overnight: C ontrary to the notion that reputations can be ruined in an instant, most crises are months or years in the making. And he says that you probably already know why your brand might be the subject of the reputation crisis in the future.

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Reputation System Employee Airlines 100

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. If you think you could never be the victim of a crisis, think again.

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Crisis Management Crisis Reputation Financial 62

Melissa Agnes

SEPTEMBER 4, 2020

Investing in your professional online reputation is an important Crisis Ready strategy—and ReputationDefender has launched a service to help make this process easy for you. Most online reputation management companies focus solely on helping their clients fix their online reputations. Who is ReputationDefender?

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Brand Branding Reputation Crisis 234

Melissa Agnes

FEBRUARY 21, 2014

We apologize to our customers of Kermit, West Virginia, and those in our system who have been let down by this situation.” Is this a crisis or an issue? The very first time something along these lines was published to YouTube was the Domino’s Pizza crisis of 2009. won’t be in crisis. ” [ source ].

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Crisis Case Study YouTube Reputation 244

NewsWhip

MARCH 13, 2024

We recommend a simple approach for this – based on the smart work we see by our clients, and based on advice from practitioners captured in a Journal of Communications article called “Watchful Waiting: Public Relations Strategies to minimize and manage a fake news crisis”. Let’s start with how you prepare.

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Brand Branding Crisis Exercises 147

Reputation Specialist Michael Toebe

JANUARY 26, 2022

In a crisis of reputation, believing one has taken all the necessary steps to earn forgiveness, either on a small or large scale, to deserve restoration, might not play out that way in reality. To be honest, forget asking that question if you’re on the punishment end of a dispute, conflict, scandal and crisis.

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Reputation Banking Crisis Video 52

Melissa Agnes

SEPTEMBER 16, 2014

Editor’s Note: This is a great blog post that gives you an overview of what you can do, right now, to prevent a crisis. But, are they a crisis? But neglected, they can turn into a full blown reputation crash and even a pretty big hit to the bottom line. How to avoid a public relations crisis. Not necessarily.

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Social Media Crisis Training Media 239

Melissa Agnes

NOVEMBER 19, 2014

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. A crisis is a change. For example, some threats might include: financial earnings, reputation, human life, or physical assets. In the uncertain environment of crisis, responders must understand these three attributes of risk.

Crisis Management 157

Crisis Management Crisis System Policies 157

Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Sword and the Script

APRIL 2, 2024

Before my time the company had added a footnote to every PR message sent through its system: “powered by Vocus.” I did my best to defend the company’s reputation. In simple terms, the idea is that the AI helps to summarize posts and articles captured in the Agility monitoring system.

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Reddit Software B2B Technology 176

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Doing so will only hurt your organization’s reputation. Braud says: “Stop trying to fight the crisis on social media.” ” It’s not about fighting the crisis on social.

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Social Media Crisis Crisis Management Crisis Communications 252

Melissa Agnes

NOVEMBER 10, 2014

Don’t think your crisis plan has blind spots? Let me throw three common crisis scenarios at you and you can reflect on whether or not your team is prepared for each of them – and don’t assume you know the answer, actually go and find out! But hackers may not only be after your credit card systems. Operations.

Crisis 100

Crisis How To Crisis Management Exercises 100

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. Another recent example – the 2014 hack of the email system at Sony Pictures Entertainment – was a grim lesson to companies all over the world.

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Privacy Crisis Policies How To 120

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

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Crisis Crisis Management Exercises Customer Service 133

5W PR

OCTOBER 18, 2023

Misleading or unverified claims can damage a brand’s reputation and, in some cases, pose health risks to consumers. Expert endorsements Collaborate with reputable healthcare professionals or experts who can provide credibility to the brand. Establish a system for responding to customer feedback.

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Brand Branding Crisis Communications Healthcare 78

Reputation Antistress by Sergii Bidenko

MARCH 25, 2024

In four months, it returned to its pre-crisis level of orders and profits. Furthermore, 69% of job applicants reject employers with a poor reputation and negative reviews. Reputation Antistress Podcast by Sergii Bidenko These statistics highlight the critical importance of maintaining a positive online presence.

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Konnect Agency

APRIL 20, 2021

Being slow to react to a crisis can be viewed just as unfavorably as not responding at all or providing a rushed response that lacks detail. Thus, having a prepared crisis communication plan is critical for every company. So what is crisis communication? Getting Ready.

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Crisis Brand Branding Crisis Communications 52

David PR Group

FEBRUARY 8, 2018

“All of a sudden,” the executives realized that no reputation actually equates to a bad reputation. Don’t get me wrong, I’m always open to assisting companies in transition, but today I don’t think it makes sense to wait, particularly given online reputation hazards. No reputation is a bad reputation.

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Reputation Groups System Social Media 44

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

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Crisis Exercises Customer Service Training 100

5W PR

DECEMBER 17, 2018

And sometimes, a PR crisis happens through no fault of our own at all. But when it does happen – and it will – what will you do to protect your brand and reputation in the marketplace? How can you rebuild after a crisis? One of the most important steps in rebuilding your brand after a PR crisis is the initial response.

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Reputation Us

AUGUST 31, 2020

ReputationU offers classes on how to address reputation protection and crisis response at every level of an organization. The courses range from the executive level to entry-level employees, as well as students interested in pursuing a career in reputation management. For more information, visit [link].

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Education Reputation Employee System 78

Onclusive

JUNE 23, 2022

Since marketers now share social media with communicators, having a joint reputation management strategy will help you stay ahead of a crisis and maintain a consistent brand image. You can tap into these assets and expertise to create a communications measurement framework that aligns with the marketing metrics.

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