Melissa Agnes

APRIL 25, 2015

Welcome to episode #046 of The Crisis Intelligence Podcast, with Melissa Agnes and Roman Gaponenko. Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. Learn more about Melissa Agnes.

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Prohibition

AUGUST 4, 2021

A brand’s reputation can be described as how the general public perceives your organisation. Your reputation as a brand reflects the level of trust your target market has in you. Online Brand reputation management refers to a strategic approach that helps organisations manage their brands to achieve desired business outcomes.

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PR in High Definition

DECEMBER 1, 2022

Companies have fought tirelessly to grow their reputations, and now thanks to cancel culture, there is even more need to build a robust reputation. Increasingly, we are seeing examples of when a strong reputation with loyal customers (or fanbases) make brands somewhat ‘cancel-proof’. Great reputations and charismatic leaders.

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Reputation Leadership Company Crisis Management 62

NewsWhip

JUNE 10, 2021

Building a framework for reputation management: Christopher Rivera @ Samsung. Christopher Rivera, Director of Reputation & Risk, Samsung Electronics America. Chris Rivera has led as the Director of Reputation & Risk at Samsung Electronics America for more than three years. Real-time risk management | Jump to text.

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Melissa Agnes

NOVEMBER 9, 2014

Welcome to episode #023 of The Crisis Intelligence Podcast, with Melissa Agnes and David Van. It takes years and continual effort to build a strong reputation, and sadly, it can take mere minutes to destroy it. On the bright side, most reputational crises can be predicted and/or mitigated ahead of time. Enjoy the listen!

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Melissa Agnes

MARCH 1, 2015

In this episode of The Crisis Intelligence Podcast, Martin Waxman and I discuss 5 new digital trends that impact your organization’s reputation and that need to be incorporated into your communications strategies, including your crisis communications. Follow Melissa on Twitter: @melissa_agnes. Running time: 1:03:02.

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Cision

MAY 11, 2016

What protects a brand’s reputation over the long term is how it responds immediately after, and all indications are that the team is responding correctly. The new server infrastructure had issues shortly thereafter for about two hours, then worked fine until about 10 a.m. Issues like this happen. And that’s bad.”.

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ImPRessions - Crenshaw Communications

AUGUST 4, 2022

Someone who worked for pizza company DiGiorno noticed #WhyIStayed trending on Twitter and smelled an opportunity. To its credit, the social media manager for Duolingo posted a heartfelt apology. Until Twitter launches an official sarcasm font, it’s just too easy to misunderstand a post or tweet in the heat of the moment.

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Construction Crisis Social Media Reputation 385

Critical Mention

FEBRUARY 20, 2020

One of the key ways reputable companies grow their brand is by pointing out the relevance and similarities between their brand and their audience. Measure Your Reputation with Sentiment Analysis. Your brand’s reputation heavily relies on the impression your organization projects to its audiences. Priscilla Osorio.

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Melissa Agnes

DECEMBER 7, 2014

Defining the difference between these two types of negative situations needs to be the first step in both your crisis prevention and crisis management planning. Follow Melissa on Twitter: @melissa_agnes. Follow Agnes + Day on Twitter: @agnesdayinc. Check out our Crisis Intelligence Blog. Subscribe via email.

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Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. A4:PR is important in crisis management. They manage the intangibles like reputation and trust. A bad PR can escalate crisis. A5:Managing media relations is a key role of PR.

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Wadds Inc.

FEBRUARY 15, 2023

A review of Communicate in a Crisis by Kate Hartley. When is a crisis a major threat, and when is it just a Twitter storm? Communicate in a Crisis by Kate Hartley sets out to answer that question. The first two, focusing on the digital realm, make the book stand out from other crisis management manuals.

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ImPRessions - Crenshaw Communications

OCTOBER 25, 2018

There’s not a major corporation today that doesn’t have a small army of PR and reputation experts helping it navigate a tricky media and government relations landscape. “The opinions Mr. Johnston expresses on Twitter are his individual views and do not represent the position of Campbell Soup Company,” it tweeted.

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Melissa Agnes

SEPTEMBER 5, 2014

Enjoy – and be sure to share your #CrisisRoundup with us over on Twitter or in the comments section below. From The Crisis Intelligence Blog. What To Look For When Engaging a Crisis Management Professional. How To Convince Management To Invest In A Crisis Plan. Crisis Management Resources'

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Melissa Agnes

SEPTEMBER 18, 2018

William Espey, the man responsible for the voice of the brand that is Chipotle, joins the Invincible Brand Podcast to discuss the challenges Chipotle faced when managing the E. William on Twitter: @WllmSPeaks. Chipotle on Twitter: @ChipotleTweets. About this episode. Chipotle’s website.

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PRSay

JULY 26, 2022

Deeptie Sethi is a global brand and communications specialist helping businesses leverage the power of public relations and communications-leading strategic planning, media relations, brand and reputation management, crisis management and effective advocacy programs.

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Local Crisis Management Internal International 133

Melissa Agnes

OCTOBER 23, 2018

The risks are exponential; profit margins are difficult to maintain; the general public is critical, emotional, and has the ability to instil a world of impact on brand equity and reputation; regulatory compliance is strict and severe… and the list goes on. Follow Simpliflying on Twitter: @Simpliflying.

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ImPRessions - Crenshaw Communications

DECEMBER 29, 2019

The feathers started flying when Popeyes launched its first nationwide chicken sandwich, directly targeting Chick-fil-A, but pulling in Wendy’s and even Boston Market and KFC into a Twitter food fight. The reputation journey of Barilla Pasta has taken years, and that’s precisely why its recovery deserves recognition.

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Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. This article by Gerard Braud was brought to my attention on Twitter and I was left speechless as I read it. Doing so will only hurt your organization’s reputation. They’re on Twitter!

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Prohibition

JANUARY 24, 2022

Prohibition PR is a full-service agency specialising in crisis communication, reputation management , and strategic messaging. As a public relations agency specialising in crisis communication, Prohibition PR provides clients with custom-made strategies and tactics to get their organisations out of hairy situations.

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ImPRessions - Crenshaw Communications

DECEMBER 14, 2018

But this week, after Google skipped earlier Congressional hearings involving his peers at Twitter and Facebook, Pichai had his moment under pressure. ” Sometimes it’s not just about top-flight communications strategy and crisis management, but good luck and even better timing.

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Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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Burrelles Fresh Ideas

JANUARY 16, 2024

Authenticity is crucial because misinformation or inauthentic communication can quickly damage a brand’s reputation. The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement. The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement.

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Melissa Agnes

DECEMBER 7, 2014

Defining the difference between these two types of negative situations needs to be the first step in both your crisis prevention and crisis management planning. Follow Melissa on Twitter: @melissa_agnes. Learn more about Agnes + Day, The Crisis Intelligence Firm. Subscribe to his newsletter, Managing Outcomes.

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Crisis Management Crisis LinkedIn Reputation 100

ImPRessions - Crenshaw Communications

DECEMBER 31, 2019

The feathers started flying when Popeyes launched its first nationwide chicken sandwich, directly targeting Chick-fil-A, but pulling in Wendy’s and even Boston Market and KFC into a Twitter food fight. The reputation journey of Barilla Pasta has taken years, and that’s precisely why its recovery deserves recognition.

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Crisis Management Insurance Insurance Crisis 156

PRSay

DECEMBER 18, 2019

Within hours of sending the message, Morey found himself the subject of a Twitter uproar. More than 170,000 Twitter responses appeared to come from basketball fans who were offended by his position. ( For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips.

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Flatiron Communications

FEBRUARY 16, 2015

million Twitter followers, no less: @PapaJohns was my favorite pizza but the drivers they use give out your personal phone number to their family members. ” Modern crisis management is shifting away from media message management (in the court of public opinion) to effective navigation of the regulatory and legal environments.

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Melissa Agnes

APRIL 4, 2015

Both of these organizations took a completely different approach to their crisis management, which is interesting to analyze. Within this episode of The Crisis Intelligence Podcast, I explore both of these crisis management strategies and their impact on the organizations’ reputations with CASL attorney, Maanit Zemel.

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Melissa Agnes

SEPTEMBER 9, 2014

Let me paint you a picture: It’s early morning and your social media monitors catch wind that Twitter is beginning to populate with tweets against your organization. Put the crisis to bed as quickly as possible, while suffering the least amount of negative repercussions to the organization’s reputation and bottom line.

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Melissa Agnes

MARCH 14, 2015

This video, as I’m sure you recall, was titled “ United Breaks Guitars ” – and it created a media frenzy that a) sent United Airlines’s reputation down a downward spiral, resulting in an estimated $1.8 The power of story-telling in (and out of) crisis management. Subscribe via email.

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Airlines Crisis Management Transportation Crisis 113

Melissa Agnes

MARCH 15, 2018

Author of Crisis Ready: Building an Invincible Brand in This Uncertain World , Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Follow Melissa on Twitter: @melissa_agnes. Follow Jordan on Twitter: @JordanRedshaw. Learn more about Melissa Agnes.

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ImPRessions - Crenshaw Communications

JUNE 7, 2018

In April, a presidential Twitter tirade against Amazon helped the company’s share price plunge 11% in one week. Crisis-management best practice calls for an immediate response where a brand or personal reputation is on the line. It’s where experience and good judgment come into play. The troll is too powerful.

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Prohibition

JANUARY 14, 2022

What is a PR Crisis? A PR crisis is a negative story about your brand that threatens the reputation of your organisation, causes reputational damage, or negatively impacts sales or stock value. A crisis could be triggered by an accident, a serious error, or an inappropriate action. What is a PR Crisis Plan?

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Cision

DECEMBER 4, 2017

Fortunately, the GitLab team had already rolled out a crisis management plan. They took the initiative to inform their clients of the crisis before social media started flooding with negative tweets and comments. You can find him on Twitter: @AviNair52. He specializes in SEO and Content Marketing activities.

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David PR Group

MAY 15, 2014

We have to use other means to safeguard our online reputation. The first and best defense is to, simply, have a good reputation. In a crisis, it is important for your customers and the public to be able to hear your news directly (or as directly as possible) from the source. Build your online firewall. www.davidpr.com.

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NewsWhip

OCTOBER 21, 2020

For global companies, reputation is the new gold. Meanwhile, the threats to reputation have never been more variable or complex. Today’s communications professionals are tasked with the delicate work of anticipating, managing, and responding to reputation crises, often all at the same time — and with very little time for analysis.

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Newsfile

JANUARY 30, 2024

Social Media Engagement Since the ultimate goal of PR is to manage and enhance public perception and reputation, having a strong social media presence is key. Other platforms like X (formerly Twitter) and LinkedIn will continue to be of importance as more people and businesses strive to establish themselves as industry thought leaders.

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