Melissa Agnes

AUGUST 8, 2016

With the growing use of social media to follow brands, rather than navigating to the brand’s corporate website, should your corporate website still be used as your crisis communications home base? One you should aim to think through within your crisis preparedness. This is a good question.

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Melissa Agnes

OCTOBER 20, 2014

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication. Photo credit: BBC.

Crisis Communications 100

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Reputation Antistress by Sergii Bidenko

APRIL 21, 2023

However, skilled communicators have their protocol when dealing with a crisis, akin to the actions of algorithms for catastrophe doctors. It's designed to minimize fussing, mobilize resources, and control the most nonstandard situation. Online monitoring services provided by specialized agencies will help you do that.

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Melissa Agnes

SEPTEMBER 29, 2014

Two weeks ago I was in Dubai presenting a 6 hour workshop on the use of social media and mobile technology for emergency management, to the GCC healthcare sector. The Middle East is doing great things on social media. Technology and Crisis Communications' on the second day. My pleasant surprise.

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Melissa Agnes

JANUARY 11, 2015

Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency. Their collaborative and explorative mindset, their use of social media and mobile technology – they’re an interesting case study and a great example for others to be inspired by and learn from.

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Stuart Bruce

JULY 15, 2014

Yesterday, the Financial Times published the fifth FTSE350 Boardroom Bellwether survey which revealed that almost half the boards of the UK’s largest public companies have not discussed their social media strategies in the past 12 months.

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Social Media Public Affairs Media Crisis Communications 132

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4).

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The Proactive Report

NOVEMBER 1, 2022

If the communication coming from the company is misconstrued or misunderstood, you could end up in a world of hurt. There are many instances of corporations falling short with their communications. Here are some challenges your PR team should be ready to deal with in 2023: Social Media. Fake content. PR Readiness.

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Communications Social Media Employee Crisis 130

Sword and the Script

APRIL 2, 2024

Sword and the Script Media can help with B2B marketing, PR and social media. The feature “enables organizations to gather on-the-fly insights from global print, broadcast and social media platforms, contextually analyze specific brand mentions or trends, and perform language translations.” Measurement templates.

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Melissa Agnes

JANUARY 18, 2017

While you’ll most certainly leverage the digital landscape in some capacity to communicate your main messages – whether it’s via your corporate website, social media, etc. Versus, is the information being kept “in their heads” or programmed to their mobile devices?

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Burrelles Fresh Ideas

JANUARY 2, 2024

Mobile-First Indexing: A Priority, Not an Option [SOURCE] The dominance of mobile browsing has made mobile-first indexing a critical aspect of SEO. Websites not optimized for mobile are now at a significant disadvantage in search rankings. Leveraging social media for SEO.

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PRSay

OCTOBER 25, 2017

” For example, there’s an assumption that the internet or social media are not the best tools for reaching low-income Americans. 3 Ways to Maintain Control of Your Corporate Social Media. The speed and accessibility of social media means that brands are always teetering on the edge of a crisis.

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The Stalwart Blog

OCTOBER 7, 2017

Leadership soon set up the mobile incident command center that included a communications team. Regular press briefings began, and a systematic dissemination of information via traditional and social media commenced. They came to the aid of those injured while hunting down the madman who committed the heinous act.

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Melissa Agnes

JUNE 10, 2014

In this episode, Melissa, Chris and Shino discuss how Mountain View PD has incorporated social media into every aspect of their daily business and crisis communications – and how it has helped them manage and overcome recent crises. Listen to the latest episodes of The Crisis Intelligence Podcast.

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Cision

JUNE 16, 2015

They can happen to anyone, anywhere and anytime, so all organizations must be prepared in the event that a crisis spreads. Having a crisis communication plan in place will help your brand weather the worst crises and come out on top. Relay your message to your audience quickly and efficiently using social media tools.

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Crisis Communications Communications Crisis Mobile 120

The Stalwart Blog

JUNE 29, 2020

You’ll need to put your crisis communication plan, that you hopefully employed since the beginning of the pandemic, in overdrive. Plan on regular communications with customers and other stakeholders through email, social media, mobile app, and other methods.

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Communications Crisis Communications Mobile Crisis 78

Melissa Agnes

MARCH 1, 2015

In this episode of The Crisis Intelligence Podcast, Martin Waxman and I discuss 5 new digital trends that impact your organization’s reputation and that need to be incorporated into your communications strategies, including your crisis communications. Because 93% of online activity begins within a search engine.

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Reputation Trends Crisis Management Mobile 124

Melissa Agnes

MAY 20, 2015

and I have to say that I’m pretty astonished at their lack of crisis communications since the oil spill occurred. Communication is key for successful crisis management. Some comments and takeaways on Plains All American Pipeline’s crisis communications. “Click to tweet” functions.

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Crisis Crisis Communications Crisis Management Twitter 154

Melissa Agnes

OCTOBER 3, 2014

How The UAE and Saudi Arabia Are Doing Great Things on Social Media. The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. Ebola Outbreak. Enjoy this great listen! Listen here.

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Wikipedia Crisis Crisis Management Privacy 169

Shift Communications

JULY 26, 2022

We’ve had great success in tying our clients’ overarching narrative and purpose to the tight labor market — with brand messaging such as championing fair chance hiring to expand talent pools, advocating a shift towards skills credentials vs. college degree requirements, touting the role internal mobility plays in employee retention — and in placing (..)

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Brand Branding SEO Employee 78

Melissa Agnes

JULY 19, 2016

Live-streaming is an emerging reality that you should be addressing and incorporating into your crisis preparedness program. It’s no secret that social media and mobile technology have changed the landscape for crisis management. The potential impact of live-streaming.

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Prakkypedia

MARCH 1, 2018

Or: how to begin your crisis communications plan in five minutes. It’s all about developing a crisis communications plan, one of those super-useful tasks we should all undertake, but somehow don’t get around to. This document helps guide Boom Boom Boutique’s communications in the event of a crisis.

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Crisis Crisis Communications Writing Mobile 69

Offleash

JULY 19, 2023

I was working in PR before mobile phones, through the dot-com boom and bust, Y2K, the Internet and Google Search, social media, and certainly before the rise of the machines. There is journalistic accuracy and ethics to consider, and we are committed to the integrity of our original content and important media relationships.

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Crisis Communications Ethics Creativity Crisis 52

Stuart Bruce

NOVEMBER 27, 2015

80% own mobile phones. 80% of mobiles sold in Kenya are smartphones, a 50% increase. Stuart Bruce speaking on digital and social media in PR at the World Conference on PR in Emerging Economies at the Kenyatta International Convention Centre in Nairobi, Kenya. Photo @h_kirigo.

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Reputation Us

SEPTEMBER 6, 2017

Now is the time to deploy the crisis plan that your credit union has (hopefully!) In a crisis, communication is key. This includes verbal, digital, social and through the media. This week, financial institutions and credit unions in Texas contacted us for our crisis communications expertise and guidance.

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Shift Communications

MAY 22, 2017

In short, as mobile and digital make nearly every transaction seamless, legacy companies must adapt quickly or be completely disrupted. At the same time, generation after generation of new media pop up, from blogs to social media to video influencers and more. Social media management. The Frictionless World.

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Melissa Agnes

OCTOBER 3, 2014

How The UAE and Saudi Arabia Are Doing Great Things on Social Media. The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. Ebola Outbreak. Enjoy this great listen! Listen here.

Wikipedia 100

Wikipedia Crisis Crisis Management Privacy 100

Reputation Us

SEPTEMBER 5, 2017

Now is the time to deploy the crisis plan that your credit union has (hopefully!) In a crisis, communication is key. This includes verbal, digital, social and through the media. This week, financial institutions and credit unions in Texas contacted us for our crisis communications expertise and guidance.

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Crisis Communications Crisis Communications Community 60

PRSay

OCTOBER 14, 2019

As the context and speed in which crises unfold in the digital age shifts, so does the task of crisis preparedness. Every week we talk to some of the 750-plus organizations which use our In Case of Crisis mobile app. We also meet with many others who are considering how to best upgrade their issues and crisis responsiveness.

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Crisis Crisis Management Training Mobile 88

Melissa Agnes

SEPTEMBER 2, 2014

Draft appropriate communications / responses / updates. Determine the best channels to disseminate your crisis communications. Monitor the crisis and all conversations surrounding both the crisis and your organization. Continue to assess the risk throughout each stage of the crisis.

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Crisis Management Crisis Reputation Resources 264

Cision

SEPTEMBER 10, 2015

Content optimization for the mobile and semantic web. Right now, the biggest focus is on writing and presenting content for mobile consumption. Google recently updated its search algorithms to reward mobile-friendly content in a shakeup the search engine optimization sector called Mobilegeddon. Prepared for a brand crisis?

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Solo PR Pro

JUNE 6, 2017

Below are a few takeaways for communication professionals. Be prepared to mobilize your communications strategies. we are spending more time per day with digital media – more than 3 hours per day on mobile, per user, versus less than an hour five years ago. Share of voice has a whole new meaning.

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Waxing UnLyrical

MARCH 15, 2018

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. The proliferation of new media outlets has changed everything about how companies communicate. Crisis situations are stressful for everyone. Guest Post by Laurel Kennedy.

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PR in High Definition

FEBRUARY 22, 2017

As the CityAM piece mentions, Google increasingly looks at relevant backlinks, as well as social ‘signals’ to provide results which are specifically relevant in time. Moving into social media has meant that many agencies are producing high levels of content for both organic and paid social channels.

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SEO Engineering Google Content Marketing 76

Reputation Us

SEPTEMBER 25, 2019

This includes looking at how your reputation is comprised from the value of your products, services, staff and member services, including connection points like your website, branches or mobile apps. Relying on a disastrous issue to expose a vulnerability is the best way to have the situation hit negatively with the media.

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PR Fuel

MAY 31, 2022

The first thing in a business crisis is to get the correct information out to the public. The quicker you get the correct information through traditional and social media channels, the less ‘misinformation’ that will exist. Include contact information, whether an email address or mobile phone number.

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PR in High Definition

FEBRUARY 22, 2017

As the CityAM piece mentions, Google increasingly looks at relevant backlinks, as well as social ‘signals’ to provide results which are specifically relevant in time. Moving into social media has meant that many agencies are producing high levels of content for both organic and paid social channels.

SEO 66

SEO Engineering Google Content Marketing 66