Infographic: The Perennial Customer Revolution
Sword and the Script
MAY 19, 2015
The Social Times recently published an infographic by a UK-based software company called SDL. It calls for “global customer experience wakeup call” and is based on a survey of nearly 3,000 people in nine countries. Top failures include: unresponsiveness, un- empowered employees and poor training. Voice of Customer.
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