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Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

Melissa Agnes

A look at CDC’s crisis communication in the initial hours of the U.S. Thomas Frieden, director of the CDC, was a brilliant example of how to communicate effectively while positioning himself (the CDC) as the voice of calm and authority in this highly emotionally impacting crisis. Tom Frieden (@DrFriedenCDC) September 30, 2014.

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Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

Melissa Agnes

Though this information is accurate and the advice within this post is relevant to any and all organizations, there have been more developments to this crisis that do not appear within this post. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. Take a look: Read: Emory’s Excellent Crisis Communication on Facebook.

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6 Best Practices for Identifying and Reacting to a PR Crisis

Cision

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” So we may be in “crisis” far more often than we are in crisis.

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10 Crisis Communication Tips Every Business Needs

Prohibition

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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Analyzing Uber’s Response to Rape Crisis in New Delhi + 2 Lessons for Every Company to Learn

Melissa Agnes

This was an avoidable – preventable – crisis. This needed to be a prevented crisis. Analyzing Uber’s response to this crisis. In their first sentence, they seem to pass the blame off onto the local government. This crisis reflects upon them after all, not the New Delhi government.

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Become a Weather-Ready Nation Ambassador with the National Weather Service

Melissa Agnes

Note from Melissa: As promised on this week’s episode of The Crisis Intelligence Podcast , here is more information on the National Weather Service’s Weather-Ready Nation Ambassador Program. Listen to episode #032: The National Weather Service’s crisis communication strategy with Daniel Noah. Will your organization be next?

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How to Deal with Harmful, Possibly Defamatory Yelp Reviews

Melissa Agnes

If you are searching for information about a local business, chances are you might go to Yelp.com or stumble upon Yelp reviews in a search about a business. Yelp is home to 57 million reviews and attracts 132 million monthly visitors, according to data released through March 31 , 2014. By Whitney C.

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