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Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

Failure of experience , not knowing how to overcome challenges based on past experience. To demonstrate how to evaluate crises, print out the chart above and check off boxes for any given crisis to see what’s gone wrong. How to Fix a PR Crisis. Failure of knowledge , the lack of information to perform work. Christopher S.

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Want To Work In Tech PR? Here Are 5 Questions

ImPRessions - Crenshaw Communications

Jobs are more in demand than ever, as brands in every vertical and size have come to recognize the value of positive reputation and third-party endorsement. At first glance, it seemed like a “safe” brand, unlikely to encounter reputation threats. One bad moment can lay waste to a brand reputation.

B2B 159
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Things Your PR Firm Should Tell You (That You May Not Want To Hear)

ImPRessions - Crenshaw Communications

We once had a client who set out to market a high-priced item of luxury women’s apparel under a brand that was contrived and downmarket in its style and tone. How to face the music. In most cases this means to face the reputation crisis with sound advice and appropriate action.

Apparel 160
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5 Insights On Corporate Activism From Top PR Experts

ImPRessions - Crenshaw Communications

But, some corporations fall victim to short-term thinking, or they don’t know how to engage in a more challenging social environment. It’s arguable, but as a global health organization with a stellar brand reputation, it’s reasonable to weigh in on a public health matter. Walk the PR talk.

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A Social Media Policy Can Prevent Online #Fails

David PR Group

On July 4, 2014, American Apparel posted an image on its Tumblr account that someone thought was fireworks but was in reality a stylized image of the space shuttle Challenger explosion from 1986. More information and a sample social media policy are available in my book How to Protect (Or Destroy) Your Reputation Online.