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Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

We’ve broken trust with our stakeholder audiences – investors, customers, employees – by saying or doing the wrong thing. Failure of experience , not knowing how to overcome challenges based on past experience. How to Fix a PR Crisis. The Covey Trust Matrix. The Trust Matrix demonstrates what constitutes trust.

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Want To Work In Tech PR? Here Are 5 Questions

ImPRessions - Crenshaw Communications

Jobs are more in demand than ever, as brands in every vertical and size have come to recognize the value of positive reputation and third-party endorsement. At first glance, it seemed like a “safe” brand, unlikely to encounter reputation threats. One bad moment can lay waste to a brand reputation.

B2B 159
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5 Insights On Corporate Activism From Top PR Experts

ImPRessions - Crenshaw Communications

When embarking on an issues campaign , public relations pros should make it relevant to stakeholders, engage their employees, consider their customers’ values, and be prepared for blowback. But, some corporations fall victim to short-term thinking, or they don’t know how to engage in a more challenging social environment.

Corporate 213
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A Social Media Policy Can Prevent Online #Fails

David PR Group

An executive inadvertently posts a tweet with confidential information, employees offer-up opinions on controversial subjects and find themselves in hot water, and social media departments inadvertently publish offensive images. Most companies have an employment agreement or handbook which offers guidance on employee conduct.