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Earned Media vs. Media Relations [PR Tech Sum]

Sword and the Script

Over time, the digital community warmed to the term again. You can see visually this in the Google Trends chart above ( or see it for yourself online ). The company cites ease-of-use, filtering tools and a focus on customer service as distinguishing qualities.

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How To Create a Simple Facebook Messenger Bot

Cision

Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature. The advantage of FlowXO is that it is very user-friendly and has an active community of users that ask and answer questions and share best practices.

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40+ Blogs Marketers Should Be Following

PR 20/20

Ann Handley , the author of Everybody Writes , heads up content at ‘Profs. Buffer authors do their research, writing in-depth posts with ample resources to back up their intelligence. KISSMetrics ( @KISSmetrics ): Up-to-date on Google Analytics news and hacks. For Social Media, we like…. Search marketing for relevant content.

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Monday Roundup: The Power is Yours

Waxing UnLyrical

Write it Down. Why: Lisa Gerber shares her personal experience with “writing” goals down and how that simple act empowers us to achieve them. 3 Reasons Why You Can’t Walk In Your Own Customer’s Shoes. Twitter Facebook Google+ LinkedIn Monday Roundup: The Power is Yours. Based in the Washington, D.C.,

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Monday Roundup: Understanding The 7C Social PR Framework™

Waxing UnLyrical

Now, I did write a monster post back in April where I gave you an in-depth analysis of the framework with examples. C2 (Creativity) Case Study: How The Draw Shop Uses Email Marketing To Turn Website Visitors Into Paying Customers. C4 (Conversation) Case Study: Best Buy Uses Twitter to Enhance Customer Service.

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Does Too Much Technology Make Us Bored?

Waxing UnLyrical

And in doing so, I experienced two very different attitudes to customer service, and technology, all in the same day. I don’t think I can write it off to generational differences; I’m pretty sure they were at least of the same generation, if not around the same age. Too cool for school. Based in the Washington, D.C.,

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Future of PR: 2020 edition

Stephen Waddington

Public service media is failing the public Thank you My thanks to the following communities and individuals. The project has brought me into contact with a new community of more than 50 thinkers and doers. The #FuturePRoof community goes from strength-to-strength. Purpose unifies management, employees, and communities.