Melissa Agnes

JULY 2, 2014

In an excellent blog post on customer service , Derek Sivers describes the type of scene you’d see in a move, where a character “is saying something nasty or secret, and then realizes their microphone is on, so they immediately straighten up, correct themselves, and say the publicly-acceptable thing instead.”

Reputation 250

Reputation Print Customer Service Creativity 250

Rock the Status Quo

OCTOBER 27, 2015

How can we magnify HAPPY customer interactions, to keep the negative in perspective? Admittedly, this area is a weak spot of mine as a marketer, and I hope to learn all kinds of wonderful tips. On a similar theme, I found a fantastic quote from Jay on a recent Oracle blog post. I can’t wait to hear what Jay has to say.

Social Media 100

Social Media Groups Community Guidelines 100

PR in High Definition

JUNE 25, 2020

It’s a way for our brains to save a bit of energy and to work more efficiently. I know plenty of people who have said that they’ll be moving on just as soon as the job market opens up. Next on the list is your customers. Throughout the pandemic you might have been offering reduced services, how did your customers react?

Reputation 75

Reputation Employee Leadership Product Launch 75

Waxing UnLyrical

JANUARY 27, 2016

It’s cumulative energy. Customer service with an attitude of caring and respect. I’d also take a close look at customer review platforms (Yelp, LinkedIn, GlassDoor), customer service and the overall customer experience. Guest Post by Carrie Morgan. Brand clarity and consistency in messaging.

Customer Service 40

Customer Service Reputation Energy SEO 40

Waxing UnLyrical

APRIL 30, 2013

I love the collaborative energy, thoughts and community. That means they are circulating via email and internet blogs at lightening [sic] speed. She just launched her own marketing business in the sunny Florida panhandle (website coming soon), and she’s on track to have her Yoga teaching certification in 2014.

Social Media 111

Social Media Reddit Media Facebook 111

Katie Paine's Measurement Blog

MARCH 9, 2023

The only problem—of all the effort and energy put into the campaign only three contained a key message. Unless you pay for a professional account which will differentiate between URLs, it will also tell you that a story in an obscure food blog a www. When you put it that way, it probably won’t get much praise from the corner office.

Measurement 52

Measurement How To System Comparison 52

PR in High Definition

JUNE 25, 2020

It’s a way for our brains to save a bit of energy and to work more efficiently. I know plenty of people who have said that they’ll be moving on just as soon as the job market opens up. Next on the list is your customers. Throughout the pandemic you might have been offering reduced services, how did your customers react?

Reputation 48

Reputation Employee Leadership Product Launch 48

Waxing UnLyrical

SEPTEMBER 28, 2010

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali Powwowing With Pepco on Social Media September 28th, 2010 Tweet I haven’t been the biggest fan of my local energy company, Pepco, recently. Oh, one other thing: my blog = my sandbox. Lets play.

Social Media 61

Social Media Media Crisis Energy 61

ImPRessions - Crenshaw Communications

NOVEMBER 13, 2018

As much as video content has grown in advertising, marketing, and PR , data shows that it continues to expand. Video can be very revealing, and small things like darting eyes, a robotic tone, or nervous energy can be magnified on-camera. WebpageFX predicts that by next year, 90% of online content will be video.

Video 149

Video Case Study Agriculture B2B 149

Mindful Marketing

JANUARY 29, 2023

by David Hagenbuch - professor of marketing at Messiah University - ​author of Honorable Influence - founder of Mindful Marketing Ill-intentioned people can invent some very unscrupulous schemes when they put their minds to it, e.g., Volkswagen’s infamous defeat device that intentionally tricked auto emission tests.

Ethics 98

Ethics Guidelines Fashion Transportation 98

Rock the Status Quo

JANUARY 13, 2015

Yet a significant number of businesses still aren’t investing energy in learning best practices and discovering how social can help them grow their business. Letting go of the marketing mindset Slowing down to move faster Keeping it simple Understanding the “who” and “why” 1. Wow , right?

Social Media 100

Social Media Media Facebook B2B 100

MaccaPR

NOVEMBER 1, 2016

After a decade in marketing communications, not much surprises me, but recently I was surprised – in the best way – by an unlikely source: a pet food delivery company. based online retailer, long ago won me over with impeccable customer service, fair prices and handwritten holiday cards. Chewy.com , a Dania Beach, Fla.-based

Strategy 48

Strategy Brand Branding Retail 48

PR Fuel

OCTOBER 16, 2018

Interestingly, the best new public relations idea came from our part-time customer service representative. Collaborate With Your Customers. Many of my company’s clients are hedge funds, which means they are prohibited from marketing. And when you get set up, don’t simply advertise your services.

Web 40

Web Pitching Local Report 40