Delta Troop Fail - Consider the Bigger, Less Popular, Business Picture
Bad Pitch Blog
JUNE 8, 2011
When he was charged for a third bag, he decided to alert a local newspaper. The military will also ship excess items on its own transportation. Pete Blackshaw (now with Nestle) has been talking about the need for customer service to be aligned with social media efforts by companies for years. But not much longer.
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