Cision

SEPTEMBER 19, 2016

Google Hangouts / Skype. Google Hangouts and Skype are more or less extensions of traditional customer service. Both do have embed codes so that customers can initiate calls from a third-party site: Google+ “Hangout” button and the Skype “Contact Me” button.

Skype 120

Skype Facebook Customer Service Google 120

Waxing UnLyrical

SEPTEMBER 28, 2010

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. It took us a few tries before we could find a time that worked for both of us, but we finally got down to chatting on Skype. Completely.

Social Media 61

Social Media Media Crisis Energy 61

Cision

DECEMBER 27, 2017

Failing to hit that intersection appropriately could result in alienation rather than customer loyalty. Consider, for example, how quickly Skype, Evernote, Dropbox, and more recently Snapchat , were copied by larger businesses. Focus On Your Core Market. Make no mistake, this is the right decision for some companies.

Marketing 180

Marketing Skype Customer Service Brand 180