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A Quick Guide to Social Chat Channels for Businesses

Cision

Google Hangouts / Skype. Google Hangouts and Skype are more or less extensions of traditional customer service. Both do have embed codes so that customers can initiate calls from a third-party site: Google+ “Hangout” button and the Skype “Contact Me” button.

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Zoom Interview Tips

ReimaginePR

Lumia x 2 or 3- will clamp on to your computer or work on stands that you can buy from them too – worth buying the (lights are on special for $69 each right now and stands are $29 each) One thing to know though: it takes weeks to get your lights and customer service is spotty at best.

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Mother’s Day Gift Ideas: #thoughtfulgifting

Waxing UnLyrical

The quality is usually far better than Skype, and the prices can’t be beat. They also have really good customer service. I’ve started using Rebtel recently for VoIP-based phone calls, and it’s terrific! If you check them out, tell ’em I sent you. There’s nothing like a card.

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Powwowing With Pepco on Social Media

Waxing UnLyrical

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. It took us a few tries before we could find a time that worked for both of us, but we finally got down to chatting on Skype. Completely.

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3 Ways to Turn Weak Market Share into an Asset

Cision

Consider, for example, how quickly Skype, Evernote, Dropbox, and more recently Snapchat , were copied by larger businesses. Some products, industries, and especially customer service approaches are highly susceptible to diseconomies of scale. How can limited market share be an asset here?

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Letter from London: hold bad news for Monday

Stephen Waddington

Zencastr is a cloud based alternative that provides a Skype-like service for recording interviews. The exception are public service information and customer service. ?? If you’ve got a smart phone you’ve got all the kit you need to record audio. Professional recorders and condenser microphones improve the quality.

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The Magic That is Apple

Waxing UnLyrical

Sam Title even got on a Skype IM chat with me to help me customize my MacBook Pro, since I was, at the time, completely clueless about all things Apple (not that I’m much better now, but certainly a little better). When customer service is less than great. My friends have had their own issues with it.