Customer Service Facebook Measurement Skype 
Cision
SEPTEMBER 19, 2016
Recent updates to Facebook Messenger and Twitter DMs have renewed interest in social chat for customer communication, yet this is a medium that has been productive for communications professionals for quite some time. Facebook Messenger. It turns out that it was a shrewd move on Facebook’s part.
Waxing UnLyrical
SEPTEMBER 28, 2010
Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. It took us a few tries before we could find a time that worked for both of us, but we finally got down to chatting on Skype. Completely. pts Settings.
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