War of Ideas: How to Fight and Win on the Social Media Front (Part 1)
Melissa Agnes
FEBRUARY 24, 2015
These three things make for a great keynote presentation because they’re the heart of crisis communications in this 21st century. Over the next few posts, I’m going to delve deeper into each of these three things that, combined, reveal the secret to successful crisis management in this digital era. Relatability.
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