ImPRessions - Crenshaw Communications

DECEMBER 27, 2016

2016 had plenty of the kind of the kinds of news-making crises that public relations people dread. The communications lessons, on the other hand, will be covered in crisis management classes for many years. swim team star Ryan Lochte was a loser when it came to his behavior at the 2016 Olympics. Lochte loses luster.

Banking 202

Banking Pharmaceuticals Crisis Management Journalism 202

Melissa Agnes

FEBRUARY 2, 2016

But what about the incidents that occur that senior management never hears about? What about the customers who have a negative experience with your brand but choose not to create a video or campaign that then goes viral – yet, in their silence, choose to never again interact or purchase from your organization?

Corporate 167

Corporate Airlines Employee Training 167

Cision

MARCH 1, 2016

What I want to do in this post is to look at some best practices around identifying and working through a PR crisis, relying on journal articles where possible to help substantiate points. Identifying a PR crisis. Of course digital media adds an unprecedented speed to a crisis that must be accounted for. Monitoring. 4309: 84-85.

Crisis 120

Crisis Crisis Communications Journalism YouTube 120