Melissa Agnes

SEPTEMBER 7, 2014

Welcome to episode #014 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Boddy. Like many others, the Toronto Police Service is looking for opportunities to build efficiency and effectiveness within their agency. For starters, they’ve developed a Strategy Management Unit with a strong customer service component.

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Melissa Agnes

FEBRUARY 10, 2015

Does your organization communicate confidential information and trade secrets via email? If so, how secure it your email service provider and are your employees required to change their passwords regularly? How secure is your domain registrar and your hosting service? How to plan for and respond to a data breach crisis.

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Crisis Communications Crisis Data Communications 180

Presspage

MARCH 10, 2021

As the majority of commuters still work from their homes ( half-year figures from 2020 show only 10 to 40% of passengers were traveling, compared to previous periods), disruptions impacted a smaller portion of the population but were an annoyance for passengers who needed to use the railroad service during those days.

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Crisis Communications Examples Crisis Communications 78

Presspage

MARCH 10, 2021

As the majority of commuters still work from their homes ( half-year figures from 2020 show only 10 to 40% of passengers were traveling, compared to previous periods), disruptions impacted a smaller portion of the population but were an annoyance for passengers who needed to use the railroad service during those days.

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Crisis Communications Examples Crisis Communications 78

The Stalwart Blog

FEBRUARY 12, 2021

“Your employees are the frontline marketing corporate communications people.”. The post Incidents At Starbucks And Papa John’s Show Importance Of Crisis Communications appeared first on PR Security Service. Read The Full Article.

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Konnect Agency

JUNE 22, 2023

That’s why it’s essential for businesses to have a crisis communications plan in place and a seasoned PR agency partner to can help streamline that process and create a dependable strategy. Prepare for the Unexpected Overall, a crisis communications plan is a crucial strategy that every organization should have in place.

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Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.

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Melissa Agnes

OCTOBER 20, 2014

That said, it’s the first time that I’ve seen WhatsApp – which is the most commonly used “chat app” in Africa, the middle east and beyond – used as a means for crisis communication and it’s BBC that has taken the initiative. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd.

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Crisis Communications Crisis Strategy Communications 100

Solo PR Pro

OCTOBER 18, 2022

Here's how the Public Relations Society of America defines public relations : “Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.”. What are some other services you offer to clients in addition to PR? The world of media relations is changing.

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Media Relations Media Social Media Internal 97

Shift Communications

JANUARY 22, 2018

In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. But what do we respond to? Failure of credibility , an inability to convince others or be perceived as believable. Christopher S.

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Waxing UnLyrical

MARCH 31, 2020

What I do know is this: No matter how scary things are, there is almost always something we can do to be of service. Last week, for example, Dinean Robinson of Multiplying Good and I did a live Q&A, moderated by Alex Brown , on crisis communications for nonprofits. I can’t even imagine what that was like!

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Crisis Communications Crisis Nonprofit Privacy 69

PRSay

OCTOBER 4, 2016

It consists of writing releases, statistical work, servicing the media and pitching story ideas, among others. Public relations – especially within the sports world – involves many different aspects. It is all-encompassing, with the job functions endless.

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Crisis Communications Crisis Communications Sports 120

Reputation Antistress by Sergii Bidenko

APRIL 21, 2023

Monitor properly During a crisis, it's vital to keep track of the informational field, monitoring the content in which a company or a person was mentioned and its dynamics. Online monitoring services provided by specialized agencies will help you do that.

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Melissa Agnes

FEBRUARY 15, 2015

In this week’s episode of The Crisis Intelligence Podcast, I sit down with Trushar Barot, the Apps Editor for BBC World Service and Global News, to discuss the strategy behind BBC’s WhatsAp Ebola Service. The benefits that came of their proactive crisis communications. How BBC measured success.

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Melissa Agnes

JANUARY 11, 2015

Welcome to episode #032 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Noah. Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency. Follow the National Weather Service on Twitter: @nws.

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HMA Public Relations

JANUARY 3, 2018

HMA Public Relations provides crisis communications services to a variety of clients. Here are some things to consider when creating a crisis communications plan. The post Six Steps for Building a Crisis Communications Plan appeared first on HMA Public Relations. Click below for more].

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Axia PR

MAY 12, 2021

An organization’s reputation doesn’t just depend on provided services, customer relations, and public communications. Reputation management relies on strong inclusion efforts. Diversity and inclusion, both within the organization’s workforce and in the work it does, is an integral part of a company’s image.

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Melissa Agnes

JANUARY 18, 2017

For example, IR owns the relationships with investors, while customer service, sales and/or marketing departments (depending on the structure of the organization) may own the relationships with customers. Ensuring that your crisis communications are able to be seamlessly executed, is your pre-crisis responsibility.

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The Stalwart Blog

AUGUST 12, 2018

- Offering focuses on Crisis PR services, training, monitoring programs - . David Oates, APR, Founder of Stalwart Communications, announced today the launch of its PR Security Service. This service possesses two distinct value propositions,” said Oates.

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Communications Training Crisis Crisis Communications 60

Cision

DECEMBER 14, 2015

In non-crisis times, this is simply social care (customer service). In a crisis, the viability of your social care program demonstrates that social channels are a means to reach you and to get answers to specific questions that a stakeholder may have. A sound social listening plan may be vital to social response in a crisis.

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Crisis Communications Crisis Communications Facebook 120

Prohibition

JUNE 28, 2023

Key elements of effective crisis communication in food PR When it comes to crisis communication in food PR, there are several key elements that can make or break the management of a crisis. Lastly, empathy and compassion should be at the forefront of crisis communication. Contact us today !

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Crisis Management Crisis Case Study Crisis Communications 62

Melissa Agnes

JANUARY 13, 2015

Note from Melissa: As promised on this week’s episode of The Crisis Intelligence Podcast , here is more information on the National Weather Service’s Weather-Ready Nation Ambassador Program. Listen to episode #032: The National Weather Service’s crisis communication strategy with Daniel Noah.

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Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. c) Donald Steel. None of us have done enough. If not you should be afraid, very afraid.

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Crisis Communications Transportation Conference Social Media 148

5W PR

MARCH 28, 2024

Laying the foundations of trust The financial services industry is a game of trust. Crisis communication The financial landscape is constantly changing, and unexpected events or crises are par for the course.

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Company Publicity Financial Crisis Communications 78

PRSay

NOVEMBER 9, 2021

When planning for 2022, leaders must develop or refresh both business continuity and crisis communication plans. Start by identifying key risks and high-potential crisis scenarios for your business. The plan should include a leader and cross-functional team responsible for initial response and communication strategy.

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Crisis Crisis Communications Crisis Management Training 195

Remote PR Jobs

MAY 26, 2023

In this blog, let’s focus on how to determine the costs of such services, once you have found a good match. Are you looking for a one-time campaign or ongoing services? Will the freelancer be responsible for media outreach, social media management, content creation, or a combination of these services?

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Healthcare Survey Resources Industry 187

Prohibition

AUGUST 24, 2023

In the event of a food safety crisis, such as a product recall or contamination issue, these agencies step in to minimise damage to the brand’s reputation. They develop crisis communication plans, handle media inquiries, and provide guidance on how to address the concerns of customers and stakeholders.

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Agency Crisis Management Crisis Communications Crisis 62

Sword and the Script

APRIL 2, 2024

However, I thought the HARO news was worth delving into again since the service is being shuttered today – according to an email that was sent to subscribers at the end of March. Today there are dozens of companies that provide similar services all around the world. It’s a bit of an eclectic mix of announcements this month.

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Reddit Software B2B Technology 174

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4).

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Crisis Communications Social Media Crisis Communications 40

5W PR

AUGUST 25, 2023

Advocacy and education In the women’s health and wellness space, PR efforts shouldn’t solely focus on promoting products or services but also prioritize advocacy and education. Managing crisis communications In any industry, crisis communication is a critical aspect of public relations.

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Healthcare Crisis Communications Crisis Education 78

Onclusive

NOVEMBER 8, 2023

Crisis Communications There were some serious PR blunders in 2020. If those PR boo-boos didn’t show us the importance of having a crisis communications plan in place, we’re not sure what will. PR pros often review and edit when appropriate.

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ImPRessions - Crenshaw Communications

NOVEMBER 17, 2023

The PR Daily newsletter provides not just the top headlines of the day, but in-depth insight and strategies for everything from crisis communications to the future of PR. Axios Axios describes its news services as “Smart Brevity®,” and claims it gets readers “smarter, faster on what matters.”

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Company Trends Case Study Crisis Management 203

Buchanan PR

JUNE 6, 2023

PHILADELPHIA (June 6, 2023) – Buchanan Public Relations LLC, a full-service public relations, digital, and crisis communications firm in Bryn Mawr, Pennsylvania announced today it has hired Lauren Scully as an Account Coordinator. Its clients include large corporations as well as leading non-profits.

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Publicity Crisis Communications Policies Crisis 52

Reputation Us

FEBRUARY 27, 2024

what the public perceives your company is able to offer in the form of products and services). Engaging ReputationUs to create a solid crisis communications plan, then planning and training ahead of time for vulnerabilities and potential issues, can help mitigate risk and protect your overall reputation.

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Onclusive

AUGUST 9, 2021

Crisis Communications. If those PR boo-boos didn’t show us the importance of having a crisis communications plan in place, we’re not sure what will. Reputation management and crisis communications are not an airbag that goes off when something bad happens; they are a seatbelt your brand should always wear.

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Training Media Training Reputation Crisis Communications 370

The Stalwart Blog

AUGUST 4, 2021

“There are two cardinal rules to follow in any crisis communications event,” said Dave Oates, a crisis PR specialist and founder of Public Relations Security. The post We Asked PR Experts About Cuomo’s Bizarre Response to Sexual Harassment Claims appeared first on PR Security Service. Read The Full Article.

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PRSay

AUGUST 31, 2021

Taking a wait-and-watch approach to crisis communications is often an overlooked PR tactic. Plenty of smart people in communications disagree with this method. But going directly into responsive crisis mode isn’t always the answer. But going directly into responsive crisis mode isn’t always the answer.

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Crisis Crisis Communications Nonprofit Social Media 164