Stephen Waddington

FEBRUARY 24, 2019

Zencastr is a cloud based alternative that provides a Skype-like service for recording interviews. Here’s the presentation deck and write up. Check out the engagement rates for Facebook, Instagram and Twitter for different markets in this benchmarking report from Rival IQ. Anchor does a similar job in the cloud.

Skype 61

Skype Facebook Sports Interviews 61

Waxing UnLyrical

SEPTEMBER 28, 2010

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. It took us a few tries before we could find a time that worked for both of us, but we finally got down to chatting on Skype. Completely.

Social Media 61

Social Media Media Crisis Energy 61

Waxing UnLyrical

JUNE 22, 2011

When I started writing this post, I hadn’t even opened it (ok, I took off the wrapping, but the iPad was still in pristine condition in its box) … because I knew that if I did, I’d start playing with it immediately, and I could effectively wave “goodbye&# to the rest of my day. When customer service is less than great.

Customer Service 65

Customer Service Skype Nonprofit Privacy 65