Customer Service Data-Driven PR Groups Leadership 
ImPRessions - Crenshaw Communications
JUNE 28, 2018
But there are lots of other options for PR pros to source relevant data, and many are inexpensive and fairly easy to find. Data to power PR storytelling. Social monitoring and listening not only give us a heads up on customer service issues or negative PR, but they can illuminate industry trends and customer behavior.
Beyond PR
MARCH 30, 2018
When used effectively, machines can get smarter about how to book hotels, solve customer service issues, and much more. A group of elementary children might be asked to learn their multiplication tables and solve a few problems, but are free to ask for help here and there. A lot of education also falls somewhere in between.
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