Cision

MAY 18, 2015

According to a paper published by the Semantic Technology Institute , social listening may encompass one or all of the following functions: Reputation management. Event detection, issue and crisis management. Influencer detection and customer relationship management. Product and innovation management.

Customer Service 120

Customer Service Social Media Analysis Data 120

NewsWhip

JUNE 10, 2021

Reputation risk vs. enterprise risk | Jump to text. Deploying crisis management teams | Jump to text. It comes down to every customer service interaction. How would you define the difference between risk management and crisis management? Planning for failure | Jump to text. Chris: Yeah.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

PR 20/20

AUGUST 22, 2017

Once again, executive level–who might not be as accustomed to responding to criticism as, say, customer service–are likely to be thrown by negativity. Be prepared to articulate the goals of your program(s), your objectives to achieve those goals and how your team intends to execute and manage them.

Marketing 87

Marketing Resources Technology Internal 87

Sword and the Script

DECEMBER 20, 2022

The tool and pricing are also clearly aimed at the enterprise level, not generally practical for small to midsized SMB vendors. ” ~ Molly McPherson , APR, Public Relations and Crisis Manager, Molly + Co. It may or may not happen in 2023 but someone is going to figure out to make this work before long.”. ~

Marketing 196

Marketing Content Marketing Data Social Media 196