Doctor Spin

APRIL 17, 2023

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. 1 Do Things that Don’t Scale. Ritz-Carlton. 2012, May 17).

Strategy 52

Strategy Customer Service Airlines Hotels 52

Mindful Marketing

JULY 15, 2015

The profession itself continues to be one of extreme pressure, having landed once again on CareerCast’s list of the most stressful jobs in America for 2014 – at No. One of the biggest complaints from journalists is that PR executives don’t actually read what a journalist writes. 6 as reported by Ragan’s PR Daily in January.

Analytics 50

Analytics Measurement Crisis Communications Tools 50

Sword and the Script

DECEMBER 11, 2018

On the other hand, marketing has operators – talent that really understand the ins and outs of the platforms and can write a snappy tweet. December 2014: 6 Pragmatic Content Marketing Predictions for 2015. December 2013: Focusing on a Few 2014 Content Marketing Predictions.

Social Media 98

Social Media Marketing Media Creativity 98

Norton's Notes

FEBRUARY 17, 2015

During the summers of 2013 and 2014, Coca-cola cans and bottles hit stores nationwide with a slight twist. The act of writing the customer’s name on their take-out drink allows Starbucks staff to develop a more personal relationship with their customers, and therefore more satisfactory customer service.

Social Media 28

Social Media Newspapers Customer Service Facebook 28