Remove Corporate Remove Customer Service Remove Google Remove Writing
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Create a Content Hub that Drives PR Results

Cision

If not, complete the following exercise: Write down all of the questions you are asked in new business—aka sales—meetings. Write down all of the questions your customer service department is asked. Go to your website or your internal server/Dropbox/Google Drive and grab your most recent frequently asked questions sheet.

Exercises 198
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Propel is a viable alternative for all-in-one PR software [PR Tech Briefing]

Sword and the Script

Effectively I treat these like an analyst briefing of sorts and write up an assessment based on the session. It’s a bit of a mouthful, I’m not much for branding features, but it’s how Propel can suggest reporters to pitch as noted above, and it can also be used to assist in writing. The customer service is above and beyond as well.”

Software 140
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Monday Roundup: The Power is Yours

Waxing UnLyrical

Write it Down. Why: Lisa Gerber shares her personal experience with “writing” goals down and how that simple act empowers us to achieve them. 3 Reasons Why You Can’t Walk In Your Own Customer’s Shoes. Twitter Facebook Google+ LinkedIn Monday Roundup: The Power is Yours. Based in the Washington, D.C.,

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Qualify Hard; Close Easy: Leads in Unscripted Marketing Links

Sword and the Script

He gets most of his leads from one source: Google. What does Google want in exchange? Most of his leads come from Google, though he also cites Yelp as an up and coming source of customers. Between three and five corporate departments weigh in on B2B purchases, on average, according to recent research from LinkedIn.” .

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Monday Roundup: Understanding The 7C Social PR Framework™

Waxing UnLyrical

Now, I did write a monster post back in April where I gave you an in-depth analysis of the framework with examples. C2 (Creativity) Case Study: How The Draw Shop Uses Email Marketing To Turn Website Visitors Into Paying Customers. C4 (Conversation) Case Study: Best Buy Uses Twitter to Enhance Customer Service.

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Does Too Much Technology Make Us Bored?

Waxing UnLyrical

And in doing so, I experienced two very different attitudes to customer service, and technology, all in the same day. I don’t think I can write it off to generational differences; I’m pretty sure they were at least of the same generation, if not around the same age. Too cool for school. Based in the Washington, D.C.,

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How to Prepare a PR Crisis Plan

Prohibition

The purpose of a PR Crisis Plan is to help you make quick and effective decisions when faced with negative publicity from a wide range of sources, including customer complaints, faulty products, product recalls and corporate scandals. If we were to receive negative feedback on TripAdvisor, Yelp or Google Review, how would we respond?

Crisis 62