Solo PR Pro

OCTOBER 16, 2018

This is especially true in this era of news breaking every second, where the wrong move on social media could have a dire impact. How will this affect client content strategy, events, customer service, SEO , and more? It’s the one plan you create and hope you never have to execute, but it’s crucial to have at the ready.

Crisis Communications 127

Crisis Communications Trade Shows Crisis Customer Service 127

Prohibition

DECEMBER 9, 2021

It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. Today’s fast-paced digital world presents a challenge as customers expectations are higher than ever meaning brands are expected to have full transparency and communicate openly. What will happen if a crisis does happen.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Shift Communications

MAY 22, 2017

At the same time, generation after generation of new media pop up, from blogs to social media to video influencers and more. Social media management. Disclosure: IBM paid for my travel and expenses to attend IBM Vision 2017. Machine Reading. Client announcements. Industry publications and articles.

Publicity 166

Publicity Analytics Data Advertising 166

Buzzstream

JANUARY 5, 2024

Search Social Media for Email Addresses The above tactic may surface email addresses on some social media accounts. But you can spend much time getting lost in social media if you don’t know these tricks. Here’s how and where to find contact info on each major social media platform.

How To 83

How To LinkedIn Tools Google 83

wiredPRworks

JULY 1, 2022

The first 12 ways to spark a LinkedIn profile makeover success come from my LinkedIn chapter in Success Secrets of the Social Media Marketing Superstar s. The keywords people use to find you and your business might point to your profession, service, location, area of expertise or even the problems you solve.

LinkedIn 52

LinkedIn Customer Service Travel Engineering 52

5W PR

APRIL 4, 2017

In small communities near a significant tourist attraction, there are built-in approaches that can be shared on websites and social media. For small hotels, using social media platforms is a good way to do some targeted advertising without spending a lot of money. PR Benefits. Ideas for a Hotel PR Campaign.

Hotels 74

Hotels Local Travel Social Media 74

Waxing UnLyrical

MARCH 25, 2013

Before they even invested heavily in social media, Chobani was growing fast via word of mouth and a quality listening program. Meaning the blogs that do the giveaways… do you approach them first, or after you’ve seen them mention the product? AB: O ur CHOmobile travels the country all year round.

Customer Service 101

Customer Service Travel Web Facebook 101

Cision

NOVEMBER 11, 2016

Smart brands constantly ask their audiences for input and feedback– via social media engagement (mandatory these days!) These devices have to be as glitch-free as possible at the outset since any negative review, even on a tiny blog, can cause an upset. But I’d also seriously travel! How can brands keep up?

Communications 253

Communications Data Local Survey 253

Cision

MAY 3, 2017

This chart is shows insights on all blog and news media mentions of discussions around overbooked flights and passengers being bumped every single day. At Cision we can track conversation anywhere on social media, the news media, radio, broadcast and print and synthesis what’s been said into data.

Airlines 137

Airlines How To Engineering Radio 137

ImPRessions - Crenshaw Communications

JANUARY 28, 2018

It’s not alone among social media companies, but the brand has suffered from its casual and misleading response to the situation. In the first quarter alone it was accused of crossing a picket line after the first travel ban, mistreating drivers , and using a secret app to evade regulators. Tired of hearing about Uber?

Airlines 180

Airlines Reputation Journalism Crisis 180

Cision

APRIL 5, 2016

Most people have moved to reading their news on online publications, blogs, etc. In addition, social media campaigns are very real — people can communicate with customer service departments all over the world with only 140 characters, faster than they can drive to a store and handle it in person. Rapid Fire Round.

Sports 120

Sports Industry Customer Service Travel 120

Communications Conversations

APRIL 27, 2017

” In fact, according to recent reports , only 38% of public and private company CEOs have updated their social media channels in the last YEAR. And, we learned he’s taking time almost DAILY to interact with media, legislators, community members, staff and students on Twitter (he also blogs here ).

Twitter 60

Twitter Customer Service Interviews Employee 60

Bad Pitch Blog

JUNE 8, 2011

I highly, highly doubt that these soldiers were given Army permission to travel with a third or fourth bag. Personnel should just be traveling with their personal effects. And travel''s a pain in the butt. But travel is also a business. Zappos chose to focus almost solely on customer service as its social media platform.

Airlines 64

Airlines Customer Service Travel Policies 64

Waxing UnLyrical

AUGUST 2, 2018

Ask questions on social media. Gather feedback from your sales and customer service teams. Create a group of “client insiders” to provide you with feedback on new products or services. Share the right content on the right social media network. Think ebooks, white papers and even blog posts.

Content Marketing 49

Content Marketing Marketing Brand Branding 49

Waxing UnLyrical

FEBRUARY 15, 2013

Considering how active we all are on social media sites like Facebook and Twitter, when Starbucks opens its Delhi location, I’m sure I’ll be among the first customers to visit them, and of course check-in at Foursquare/Facebook and tweet about it too! reading and traveling. I’d love to hear your thoughts!

Twitter 94

Twitter Facebook Social Media LinkedIn 94

Waxing UnLyrical

NOVEMBER 24, 2010

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali WOM: What’s Really Behind The Buzz November 24th, 2010 Tweet Guest post by Bryce Keane What’s the buzz? To say I knew who he was (via the London social media circuit) would be an understatement.

Travel 79

Travel Case Study Creativity Advertising 79

PR in High Definition

AUGUST 27, 2019

In any industry, there’s never a good time for something negative and unwanted to crop up, and certainly not during the height of summer in the travel industry. If it’s an unhappy customer, then should you pass it on to customer services? When it comes to social media trolls, do not engage!

Crisis 72

Crisis How To Newspapers Reputation 72

Beyond PR

MAY 3, 2017

This chart is shows insights on all blog and news media mentions of discussions around overbooked flights and passengers being bumped every single day. At Cision we can track conversation anywhere on social media, the news media, radio, broadcast and print and synthesis what’s been said into data.

Airlines 65

Airlines How To Engineering Data 65

Beyond PR

SEPTEMBER 8, 2016

Something I’ve been reflecting on a lot lately in taking over both Cision and PR Newswire’s blogs is the need for content marketers to stop and do a gut check — and a persona check, analytics check, etc. Royal Dutch Airlines used to have an inefficient program for returning lost items to travelers. Take a second to slow down.

Content Marketing 40

Content Marketing Marketing Customer Service Airlines 40

PR 20/20

SEPTEMBER 19, 2017

According to a recent survey by CMO Council and RedPoint Global , “… only 3% of respondents felt all of their automation, engagement and deployment tools were fully connected, with data, metrics and insights traveling freely between different technologies.”. Across the globe, 346 million people read blogs.

Marketing 40

Marketing Tools Data Report 40