Remove Consumer Remove Crisis Remove Employee Remove Pharmaceuticals
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When public expectations are unrealistic

The Stalwart Blog

I have been following the vaccine trial development that a lot of pharmaceutical companies are undertaking right now. In other words, consumers will think that the pharmaceutical companies are being ineffective in their development. There’s a lot of things to watch on the news of late. The hype is just off the charts.

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The Biggest PR Disasters Of 2016

ImPRessions - Crenshaw Communications

Worse, Samsung bungled the management of the product recalls by failing to coordinate with the Consumer Product Safety Commission and its communication to customers was slow and inconsistent. The communications lessons, on the other hand, will be covered in crisis management classes for many years. Lochte loses luster.

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The two brands leading the way with brand journalism during COVID might surprise you

Communications Conversations

According to SF, the series aims “to provide thought leadership, tips, and resources from Salesforce and our community of Trailblazers to help business leaders manage through crisis; and to provide a forum for community and conversation with peers.” Now, the video episodes are a little long. Most run around 50 minutes.

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PR Touts The Season’s Top Turkeys

ImPRessions - Crenshaw Communications

How did Mylan CEO Heather Bresch not learn from Turing Pharmaceutical’s Martin Shkreli’s experience? First Shkreli raised consumer ire by increasing the price of antimalaria drug Daraprim by more than 5,000 percent. Management compounded the bad news by seeming to blame employees. So, is all forgiven?

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PR Advice For CEOs Under Fire

ImPRessions - Crenshaw Communications

True Accountability Helps Defuse A Crisis. Warren accused the CEO of pushing the blame “to your low-level employees who don’t have the money for a fancy P.R. Thousands of Wells Fargo employees lost their jobs, but Stumpf and his senior executives have not been penalized for the fraud. firm to defend themselves.”