Company, Customer Service and Handbook

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Customer Service

Handbook

The Snowball Effect: How Your Company Culture Affects Your Customer Service and Informs Your Communications Strategy

Barokas

AUGUST 22, 2019

How do you define company culture? It goes beyond perks like free snacks or quarterly company outings. Company culture rests on the values every employee brings with them to the office each day. It’s also the foundation for customer service, which in turn shapes the company’s brand and communications strategies.

Customer Service

Customer Service Company Strategy Communications

#19: Building a framework for reputation management

NewsWhip

JUNE 10, 2021

So as we think about the technical risks, quite frankly, it’s really any action that we take as a company that could impact our brand. So obviously you work for a big electronics company, does that present different risks than an everyday B2C company or an everyday B2B company? That is a risk. Why are we doing it?

Reputation

Reputation Crisis Management Crisis Enterprise

Webinars

Do's and Don'ts: How to Pitch Your Press Release to Journalists

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Public Relations Today

The Snowball Effect: How Your Company Culture Affects Your Customer Service and Informs Your Communications Strategy

#19: Building a framework for reputation management

Webinars

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