Remove Community Remove Customer Service Remove Transportation Remove Video
article thumbnail

Brand conversations during COVID-19

Stephen Waddington

The nature of organisational conversations depends on how both they and their customers have been impacted by the crisis. Businesses in lockdown The lockdown has had a dramatic impact on entertainment, events, retail, travel and transport. A series of Greggs It Yourself video recipes have been shared widely.

Brand 157
article thumbnail

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

We can understand how Facebook and Twitter conversations can represent different parts of the community. Anyone of you might be sitting recording, photographing and videoing what I’m saying right here, right now. We can use it to measure and evaluate our success. Wearables have only just started to impact us.

article thumbnail

Summer Travel: How PR & Comms Are Helping Drive Demand

Burrelles Fresh Ideas

Increased use of artificial intelligence in travel: AI is already being used in various aspects of travel, from chatbots for customer service to personalized recommendations for accommodations and activities. This can include articles, how to start travel blog posts, videos, and social media campaigns.

Travel 40