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Borrowing Trust: The Surprising New Marketing Role of Citizen Influencers

Cision

Crisis management: Having relationships with industry authorities can help shut down a problem in a crisis but you need to have an established and ongoing relationship before you can call on them to help. ” You can find his blog, podcast (“The Marketing Companion”), and books at businessesGROW.com.

Marketing 239
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Managing an Online Reputation – A practical book for dealing with a social media crisis

Norton's Notes

I read it over the Christmas holidays whilst watching far too many movies and drinking too much beer, it is one of the first books that has been outreached to me, that genuinely interested me, as I felt the outreach was well targeted because I love online crisis management and cover it quite a lot here on the blog.

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The joy of pain – VW, schadenfreude and public relations

PR Conversations

As I commented on a UK blog post titled VW: the self-inflicted scandal of the century (which is pretty good forecasting from a perspective of 2015), there are too many who pontificate – which my copy of the Oxford English Dictionary defines as pretending to be infallible and pompously dogmatic.

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#19: Building a framework for reputation management

NewsWhip

Deploying crisis management teams | Jump to text. Or has it moved from Twitter to Facebook, or from Twitter to someone’s blog, or whatever it might be? How would you define the difference between risk management and crisis management? The relationship between risk and innovation | Jump to text.

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Maximising resilience of health and well-being assets in crisis situations

PR Conversations

A comment left by New Zealand PR consultant, Catherine Arrow , on a recent post on my personal Greenbanana blog indicated that the topic (the language of grief and a biopsychosocial perspective on mental health issues) was worthy of further investigation. Second, I’d like to consider more the notion of superhero status in crisis management.

Crisis 63