ImPRessions - Crenshaw Communications

MAY 15, 2018

Facebook’s response to the recent data privacy controversy was immediate – so immediate that it happened the day before the scandal broke. While the speed was admirable, the content of the message and its tone were less successful, given the complicated nature of the data privacy issues involved. Five crisis PR first responses.

Crisis 136

Crisis Privacy Airlines Facebook 136

ImPRessions - Crenshaw Communications

JANUARY 28, 2018

Khosrowshahi’s blog post about the situation is a respectable first step in showing transparency, but he has a long way to go. As images of the bloodied man being dragged from his seat by airport police went viral, the airline made things worse with a series of legalistic and tone-deaf public responses. United Airlines.

Airlines 180

Airlines Reputation Journalism Crisis 180

Waxing UnLyrical

APRIL 30, 2013

The image went viral. ” Susan’s friend then shared it to her personal Facebook page with the privacy setting “friends only.” Susan didn’t even know the image had gone viral until she saw another Facebook friend shared the meme on April 22. ” So, how did it all happen? Too funny!!!”

Social Media 111

Social Media Reddit Media Facebook 111