Who Were The PR Winners And Losers of 2017?
ImPRessions - Crenshaw Communications
JANUARY 28, 2018
United Airlines. As images of the bloodied man being dragged from his seat by airport police went viral, the airline made things worse with a series of legalistic and tone-deaf public responses. In fact, the more lasting impact will be felt in the form of greater customer-service consciousness across the major industry players.
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