2017 Community Customer Service Digital PR 
The Proactive Report
FEBRUARY 24, 2017
Business Insider and its two sister publications attracted more than 6 million video views on Twitter in January 2017, a significant increase from the 1 million number six months ago. Used correctly, Twitter can have a huge impact on customer service, perception and reputation. PR is a relationship business.
Communications Conversations
JANUARY 13, 2017
I’ve transitioned from a more traditional senior PR specialist role to a senior PR specialist for digital and social engagement. In this role, I’m really focusing on building our digital PR capabilities. Sometimes that means taking care of their customer service needs.
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