Steve Barrett on PR

APRIL 11, 2017

The airline's communications response to Flight 3411 so far is tone deaf and is doing nothing to resolve the situation.

Airlines 141

Airlines Communications 141

Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

Airlines 256

Airlines Crisis Privacy Case Study 256

Melissa Agnes

MARCH 13, 2014

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.

Crisis Communications 279

Crisis Communications Crisis Airlines Communications 279

Axia PR

FEBRUARY 27, 2024

In this episode, Linda Rutherford joins On Top of PR host Jason Mudd to discuss her take on current airline crises and go into depth about Southwest’s crisis communication plan and how they’ve managed their past crises. Tune in to learn more!

Airlines 118

Airlines Crisis Communications Crisis Communications 118

Axia PR

NOVEMBER 4, 2023

Delta and United Airlines Facing Different PR Hurdles Responding to Crises: Lessons Learned from Harvard and PRSA 60-Second Close: Response is Everything

Crisis Communications 62

Crisis Communications Airlines Crisis Communications 62

Steve Barrett on PR

JANUARY 11, 2024

But let’s not lay the blame for every negative incident at the feet of the communications profession. PR pros have a massive role to play when reputational headwinds throw up big challenges for brands and businesses.

Airlines 114

Airlines Crisis Reputation Brand 114

HMA Public Relations

MARCH 15, 2018

United Airlines has made headlines again—and not in a good way. Airline officials are calling United’s most recent blunder a “tragic accident" and now everyone is wondering how they plan on fixing it. The post United Airlines Dog Disaster appeared first on HMA Public Relations.

Airlines 45

Airlines Publicity Crisis Communications Crisis 45

NewsWhip

MAY 30, 2019

The post How US airlines are driving engagement on the web and social appeared first on NewsWhip.

Airlines 98

Airlines Web Brand Branding 98

The Stalwart Blog

APRIL 14, 2017

What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord. The airline learned that particular lesson the hard way.

Airlines 74

Airlines Banking Fashion Crisis 74

The Stalwart Blog

OCTOBER 1, 2020

We saw American and United Airlines also announced that they are effectively furloughing, if not completely letting go, tens of thousands of workers themselves. I think more will follow in the tech industry if you at least read the tea leaves from their earnings reports and other press releases and investor relations communications.

Communications 78

Communications Airlines Employee Crisis 78

Cision

JANUARY 11, 2018

United Airlines reminded all of us why crisis PR is still incredibly important. Earned media has become increasingly important with 89 percent of marketing/communications professionals saying they use it to support the demand generation goal of driving brand awareness. How to Improve Your Social Media Targeting.

Communications 225

Communications Marketing Radio Airlines 225

Axia PR

DECEMBER 8, 2020

Learn what five questions you should ask yourself and your team before sending any corporate communications to your audience with our host, Jason Mudd. Since 1994, he’s worked with American Airlines, Budweiser, Dave & Buster’s, H&R Block, Hilton, HP, Miller Lite, New York Life, Pizza Hut, Southern Comfort, and Verizon.

Corporate 118

Corporate Airlines Communications Publicity 118

ImPRessions - Crenshaw Communications

SEPTEMBER 25, 2023

Take responsibility The epitome of the weasel-word apology is the awkwardly passive “mistakes were made” cliche, which, believe it or not, you can still find in corporate communications statements. Barrymore repeated her self-justifications multiple times, which communicated the opposite of what she wanted to say.

Publicity 343

Publicity How To YouTube Video 343

Melissa Agnes

SEPTEMBER 30, 2016

The post Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning? Take a look: How descriptive do you think one’s crisis management message should be? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

Airlines 100

Airlines Crisis Management Crisis Video 100

5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. Getting the communication basics right. The basics remain the same: communicate honestly and openly. Communicate individually. Be prepared.

Crisis Management 88

Crisis Management Social Media Crisis Communications 88

Communications Conversations

MARCH 19, 2015

I mean, we’ve seen negative comments about airlines before, but NOTHING like this (outside of maybe Comcast in the past). What they DO care about is staying true to who they are (the bare-bones airline operation offering the lowest fares around) and making money. Look no further than Spirit Airlines. Now I was curious.

Airlines 60

Airlines Reputation Brand Branding 60

Landis PR

JANUARY 5, 2023

It’s an interesting time to be a communicator. When the going gets tough, you need to communicate more, not less. And you need communications professionals to make sure it’s done right. (If If you don’t believe us, just look at Twitter’s public flailing with a CEO who thinks he can handle communications himself.

Communications 52

Communications Airlines Internal International 52

HMA Public Relations

JANUARY 26, 2023

The airline industry has taken a beating over the last several weeks from weather and staffing issues to computer glitches. Read more on these recent events and their impact on communications in the latest blog post from Scott Hanson.

Airlines 79

Airlines Blogging Industry Communications 79

PR in High Definition

APRIL 23, 2020

Then, I received a push notification from an airline company offering me a discount on baggage for my next flight if I book by the end of the week. The ways in which we communicate during these troubling times will be remembered. But how do we effectively communicate and why is it so important? Continue communications.

Crisis 71

Crisis Communications Airlines Web 71

Wadds Inc.

JULY 23, 2023

Macnamara, a Professor of Public Communication at the University of Technology Sydney and a visiting professor at the London School of Economics, is an advisor to national governments and international institutions. Organizational Listening: The Missing Essential in Public Communication Jim Macnamara £27.00

Publicity 52

Publicity Communications Government Airlines 52

Shift Communications

JANUARY 30, 2020

For communicators, managing the razor-thin line between sharing important details and inciting widespread panic requires a delicate balance. When there are often more questions than answers, seemingly straightforward communications exercises can result in unexpected consequences. Consistency in messaging is also a key consideration.

Trends 127

Trends Publicity Communications Tourism 127

PR News

APRIL 18, 2018

Few communications teams are better trained and more adept than the one Linda Rutherford heads at Southwest Airlines. Communications works closely with social media staff at Southwest to craft an integrated response to incidents ranging from relatively small ones to crises.

Airlines 102

Airlines Communications Training Social Media 102

Melissa Agnes

AUGUST 7, 2014

I had a chance to be on Melissa’s podcast a few weeks ago to talk about some of the trends and challenges professors who are teaching crisis communications are facing today. Malaysian Airlines (twice). So the question is: Which one is better to adapt for a crisis communication class? Post by Karen Freberg. Why do I say this?

Crisis Communications 262

Crisis Communications Crisis Communications Exercises 262

ImPRessions - Crenshaw Communications

APRIL 10, 2017

As of midday Monday, the airline had issued the following statement. According to other passengers on the flight, the airline said it needed four seats to fly its own employees to Louisville. But airlines typically negotiate for volunteers before the flight is boarded, not after they’re seated on the plane.

Airlines 159

Airlines Hotels Reputation Crisis 159

ImPRessions - Crenshaw Communications

OCTOBER 4, 2019

Reputation’s soaring value is good news for PR and corporate communications professionals. Case in point: the 2017 United Airlines fiasco in which a passenger was violently removed from his seat. The airline’s slow response and initially poor crisis management compounded the damage, though its share price did rebound.

Reputation 203

Reputation Crisis Management Airlines Corporate 203

Prohibition

DECEMBER 17, 2021

Crisis communications is an important aspect to tackle as a business owner. The role of crisis communication is therefore highly important in formulating an appropriate response as fast as possible and preventing further damage or financial loss. This guide is written to assist in every aspect of crisis communication.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

ImPRessions - Crenshaw Communications

MAY 15, 2019

With the release of audio from a tense November 2018 meeting between the American Airlines pilots’ union and Boeing executives – after the Lion Air crash but before the Ethiopian Airlines accident – the scope of the company’s miscalculation is apparent. The narrative has moved from tragedy to scandal.

Reputation 245

Reputation Airlines Automotive Software 245

Melissa Agnes

OCTOBER 1, 2014

A look at CDC’s crisis communication in the initial hours of the U.S. Thomas Frieden, director of the CDC, was a brilliant example of how to communicate effectively while positioning himself (the CDC) as the voice of calm and authority in this highly emotionally impacting crisis. Ebola announcement.

Crisis Communications 212

Crisis Communications Crisis Communications Case Study 212

Institute for Public Relations

DECEMBER 19, 2023

. – The Institute for Public Relations is thrilled to announce nine new Trustees to the Board: Kristine Boyden, BCW, Chief Executive Officer (US) Katherine Burns, L’Oreal Groupe (US), AVP, Corporate Affairs and Engagement Whitney Eichinger, Southwest Airlines, Chief Communications Officer Juan Meng, Ph.D.,

Airlines 52

Airlines Corporate Groups Publicity 52

Cision

MAY 3, 2017

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. Bumping a paying passenger from a flight is an enormously disruptive action, regardless of which airline does it. The airline even appologized after it bumped a 10-year old from a flight. Image source: [link].

Airlines 137

Airlines How To Engineering Radio 137

Solo PR Pro

FEBRUARY 7, 2023

In a recent episode of That Solo Life: The Solo PR Pro Podcast , hosts Karen Swim and Michelle Kane discuss the nightmare that was Southwest Airlines’ system failure over the holidays. In the case of Southwest Airlines, more than 16,000 flights were canceled over the recent holiday season, in part due to severe winter weather.

Airlines 58

Airlines System Reputation Travel 58

Katie Paine's Measurement Blog

MAY 6, 2016

It’s no secret to regular readers of The Measurement Advisor that Southwest Airlines has always been on the forefront of measurement. Linda Rutherford, now their VP for Communication and Outreach, called me in to talk […].

Airlines 40

Airlines Measurement Communications 40

Cision

NOVEMBER 1, 2017

The podcast is published each month and features topics about issues in earned media communications today along with knowledgeable experts. Check out this episode by clicking below. The post Earned Media Rising Podcast With Linda Rutherford and Chris Kuechenmeister appeared first on Cision.

Airlines 168

Airlines Media Storytelling Social Media 168

Flatiron Communications

NOVEMBER 23, 2015

One meme surfaced that questioned the wisdom of Anonymous’s efforts to dismantle ISIS’s online communications infrastructure: “Anonymous are in the throes of an all-out cyberwar with Isis – but could they actually be harming counter-terrorism?” airline would not succumb to a random racist passenger’s paranoia.

Airlines 28

Airlines YouTube Groups Training 28

ImPRessions - Crenshaw Communications

MAY 31, 2017

As video of United Airlines passenger Dr. David Dao being violently dragged from his seat went viral, the media – and a global audience of prospective customers – were horrified. United will weather the latest tempest, in part because the traveling public have low expectations of the airline experience.

Crisis 180

Crisis Airlines Brand Branding 180

Cision

DECEMBER 4, 2017

United Airlines came under fire for forcefully dragging a passenger out from the overbooked flight number 3411 as a video recording of the incident went viral on social media. All of this happened because United Airlines chose to ignore the gravity of the situation. Communicate With Internal Stakeholders.

Crisis 271

Crisis Brand Branding How To 271