Customer Service Facebook Handbook Social Media 
NewsWhip
JUNE 10, 2021
It comes down to every customer service interaction. So we have social media as a big source of information. Or has it moved from Twitter to Facebook, or from Twitter to someone’s blog, or whatever it might be? Chris: We have to be aware of everything, quite frankly. It comes down to product launches.
Stephen Waddington
JULY 10, 2017
Every aspect of an organisation is becoming social, from customer service to marketing; and from product development to sales. Create a Twitter hashtag, a Facebook or LinkedIn group, show the value, and people will come. Social status within a community or organisation is challenging hierarchical status.
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