Remove Crisis Communications Remove Data-Driven PR Remove Local Remove Publicity
article thumbnail

Speed Matters in a Crisis Situation: Shark Week Case Study, Part 3

Shift Communications

The media and the public already have an established narrative around sharks and Shark Week is only feeding into it. There’s a crisis communications mantra: tell it all, tell it early and tell it yourself. Luckily, with a pre-approved crisis communications plan already in place, G.W. Shark and his vegan donuts.

article thumbnail

Crisis Issue? Own It: Shark Week Case Study, Part 4

Shift Communications

He’s done his research so he knows that sharks are getting a bad rep for no good reason, but his few tweets and one-on-one conversations with customers aren’t doing enough to turn the tide of public opinion. quickly realizes that in order to take a bite out of the crisis, he has to swallow his pride and take ownership of the issue.