A critical review of Excellence Theory in an era of digital communication
Stephen Waddington
AUGUST 27, 2018
The first phase of study that led to the Excellence Theory consisted of quantitative, survey-based research of more than 300 organisations in Canada, UK and US, including a cross section of corporations, non-profit organisations and government agencies. This is not the case in the era of the social web and I would argue never has been.
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