Article Crisis Management Customer Service Media Training 
Norton's Notes
OCTOBER 13, 2014
It’s interesting to read that brand awareness and reach is the the primary reason that those surveyed want to invest in social media (87%), followed by customer service (51%). Successful social and digital media training has to be bespoke. Bespoke to agency, bespoke to clients, bespoke to people’s specific needs.
Reputation Us
SEPTEMBER 7, 2016
And as part of the collaboration, she asked if the reporter would be willing to give her the opportunity to view the article before it is printed or posted on its news site. Effectively communicating about the crisis within the first 24 hours can avoid many problems and may help soften the negative news of the crisis.
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