Airlines Customer Service Leadership Viral 
ImPRessions - Crenshaw Communications
MAY 15, 2018
First statements say a lot about what a brand stands for, and they reflect on the quality of its leadership. When a passenger’s video of water flooding a Carnival cruise ship hallway went viral on May 3, it spawned thousands of references to Titanic and some sensational news headlines. Five crisis PR first responses.
Prohibition
DECEMBER 9, 2021
Will your customer service team receive an increased amount of calls, what about your website and social media channels? Your social media team might already have something for responding to customer service issues. Has your management or leadership team had to get involved? Who is monitoring those?
Expert insights. Personalized for you.
136 
Let's personalize your content