article thumbnail

Behind the Headlines with ProPublica’s Dan Golden

Cision

Dan Golden, senior editor at ProPublica, explains how he developed a passion and curiosity for investigative journalism. What drew you to the field of journalism? Specifically, investigative journalism? They all shaped my approach to journalism. The technology is changing, as are the ways that readers receive information.

article thumbnail

What’s Trending for 2023?

PRSay

We’ve all seen users tweet about poor customer service, but via Twitter brands can offer to resolve those issues faster than any other method. Technology will give media professionals easier ways to connect, but smart decision-making may be all we need to survive a recession — or to succeed in a continued pandemic rebound.

Trends 126
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Who Were The PR Winners And Losers of 2017?

ImPRessions - Crenshaw Communications

After the election, most mainstream news organizations got busy reminding us why they’re needed with a renewed commitment to quality journalism. Best of all, journalism organizations like ProPublica and The Center For Public Integrity are enjoying unprecedented support. The stock price bounced back in short order.

Airlines 180
article thumbnail

3 Things to Know About Social Listening (That No One Tells You)

Cision

According to a paper published by the Semantic Technology Institute , social listening may encompass one or all of the following functions: Reputation management. Probably the least exciting aspect of social listening is customer service. Event detection, issue and crisis management. Competitor analysis.

article thumbnail

How To Create a Simple Facebook Messenger Bot

Cision

Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature. That said, there is potential for Messenger bots to add value to your social, customer service, and sales strategies.

Facebook 120
article thumbnail

How to Choose a Media Monitoring Service

Critical Mention

Like any technology investment, making a decision about which media monitoring or earned media measurement tool is right for your business can be challenging. 24/7/365 customer service. Every solution has its own unique value proposition and feature set, and wading through the vetting process is often complicated. Eric Lebowitz.

How To 60
article thumbnail

40+ Blogs Marketers Should Be Following

PR 20/20

Search Engine Journal ( @SEJournal ): Covers SEO and search engines, plus content marketing, social media, paid search and entrepreneurial advice. The VP of marketing technology authors the blog at Shift Communications ( @SHIFTComm ), Christopher Penn. For Marketing in general, we like…. Search marketing for relevant content.