United Enters the Third Stage of a PR Grieving: the Shake Down
Ishmael's Corner
APRIL 17, 2017
It’s been a rough week for United Airlines. When my mom — who is still getting the hang of this thing called the internet — asks if I’ll continue flying on United, you know the PR debacle has reached the masses. I have this theory that a PR crisis typically breaks down into five stages: more.
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