Crisis Management Customer Service Insurance Local 
Reputation Us
SEPTEMBER 7, 2016
Having a crisis communications plan enabled Stacie Wyss-Schoenborn, president/CEO of the $248 million Central Willamette Community Credit Union in Albany, Ore., manage a crisis when criminals attached a skimming device on an ATM, siphoning funds from member accounts. That’s what good customer service is,” Huey explained.
The Stalwart Blog
APRIL 26, 2020
If you’ve been watching any of the local media, you know that PR crises can take place. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram. Some of your local TV stations kind of do the same thing, usually at the end of the segment.
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