Remove Crisis Management Remove Customer Service Remove Facebook Remove Media Training
article thumbnail

Why You Should Hire a Crisis Communications Agency?

Prohibition

Secondly, you can outsource the crisis management to a trusted agency like Prohibition PR. This has several advantages which may eclipse all other forms of internal crisis management solutions. Reasons Why You Should Work With a Crisis Communications Expert. Reputation management.

article thumbnail

So Your Spokesperson Flew the Coop…

Waxing UnLyrical

Invest in getting your spokesperson(s) media trained. Getting media trained helps you stay on message and bridge back to you talking points without sounding like a robot or some disingenuous suit – a *big* problem to avoid when you’re in crisis mode. Prepare to get social by being social now.

article thumbnail

Five Critical Trends in Digital PR You Must Act On

Norton's Notes

The future of social media community management is in-house. So where does that leave PR agencies who focus entirely on the day-to-day management of Facebook pages and Twitter profiles? PR agencies must start to build their detailed knowledge, skill and experience in social and digital media. They try again.